Executive and Deskside Support Technician

Vantor Holdings Inc.; Westminster (CO); Hybrid; USD 62,000 - 104,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Vantor is hiring an Executive and Deskside Support Technician in Westminster, CO. The role provides end-to-end desktop and device support for executives, with 4 days in office and 1 day remote, and requires U.S. citizenship.

Responsibilities include troubleshooting across Windows, macOS, iOS, Android, Microsoft 365, Google Workspace, Citrix, and SCCM; managing AD accounts; supporting AV for events; and creating documentation while offering on-call rotations and occasional travel.

Qualifications

• Associate or bachelor’s degree in computer science or related field; relevant experience may substitute for education.
• Two to four years of experience in a technical support role.
• Experience supporting Windows 11, macOS, iOS, Android, Office 2016 and Microsoft 365, Google Workspace, Active Directory administration, Citrix, and virtual PC environments.
• Experience supporting Microsoft Teams, Google Meet and Zoom meetings.

Responsibilities

• Provide end-to-end desktop, laptop, remote desktop, and mobile device support for executives and executive administrators, coordinating installations, upgrades, hardware, software, OS, and configuration issues.
• Troubleshoot Windows 11, macOS, iOS, Android devices, plus Exchange/Outlook, Office, Visio; Gmail, Calendar, Docs, Sheets; support Citrix and virtual PC environments.
• Administer Active Directory accounts, use remote support tools, and resolve or elevate service desk issues as needed.
• Image systems and deploy software through SCCM; set up and tear down computer hardware.
• Support meetings and live events by setting up, operating, maintaining, and repairing AV equipment (Logitech, Crestron, Biamp).
• Create support documentation where lacking and train executives and executives’ staff.
• Provide rotational on-call support outside business hours, including weekends.
• Travel occasionally to other Vantor offices or offsite events as needed.
• Communicate professionally in writing and in person and maintain high customer service levels.

Skills

Technical support

Communication

Time management

Education

Associate or Bachelor's degree in Computer Science

Tools

Microsoft 365

Google Workspace

Citrix

SCCM

Active Directory

Job description

Executive and Deskside Support Technician Westminster, CO Full time

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee. Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below.

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. citizen. This role requires 4 days in office, with 1 day remote, unless requested by the manager for 5 days in office to support special events.

Responsibilities:

A day in the life/What the position will be doing:

Provide end-to-end desktop, laptop, remote desktop, and mobile device support for executives and executive administrators, coordinating and tracking installations, upgrades, hardware, software, operating systems, and configuration issues through resolution.

Troubleshoot Windows 11, macOS, iOS, and Android devices, along with Microsoft applications including Exchange/Outlook, Office, and Visio; Google applications including Gmail, Calendar, Docs, Sheets, etc.; support Citrix and virtual PC environments.

Administer Active Directory accounts, use remote support tools, and resolve or elevate service desk issues as needed.

Image systems and deploy software through SCCM; set up and tear down computer hardware.

Support meetings and live events in the Westminster auditorium by setting up, operating, maintaining, and repairing audio-visual equipment, including Logitech, Crestron, and Biamp products, with support from our AV vendor.

Create support documentation where it is absent and train and educate executives and executive administrators.

Provide rotational on-call support outside business hours, including weekends.

Travel occasionally to other Vantor offices or offsite events as needed.

Communicate professionally in writing and in person and maintain a high level of customer service in all situations.

Minimum Qualifications:

U.S. citizenship.

Associate or bachelor’s degree in computer science or a closely related field; relevant experience may be substituted for education.

Two to four years of experience in a technical support role.

Demonstrated experience supporting Windows 11, macOS, iOS, Android, Office 2016 and Microsoft 365, Google Workspace, Active Directory administration, Citrix, and virtual PC environments, or a combination of these.

Experience supporting Microsoft Teams, Google Meet and Zoom meetings.

Strong multitasking and time-management skills, with effective interpersonal, written, and verbal communication skills; ability to create and present training and collaborate across teams.

Ability to handle sensitive information with the highest degree of integrity and confidentiality.

Preferred Qualifications:

Experience supporting an enterprise environment or executive staff.

Willingness to obtain a Secret or Top-Secret clearance if not already cleared.

Ability to prioritize and manage several milestones and projects efficiently.

Experience installing and configuring computer systems and applications for a large company.

Experience with AV products such as Crestron or Logitech.

Export Control/ITAR:

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Pay Transparency:

• The base pay for this position within Colorado is: $62,000.00 - $104,000.00 annually.

Benefits:

Vantor offers a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees.

You can find more information on our benefits at: www.vantor.com/careers/.

Pay Transparency (Second Range):

• The base pay for this position within Colorado is: $62,000.00 - $83,000.00 - $91,300.00 annually.

Benefits (Second):

Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life.

You can find more information on our benefits at: https://www.Vantor.com/careers

Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

EEO Policy:

Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.

We also provide reasonable accommodations for applicants with disabilities in compliance with federal and state laws.

If you need assistance with the online application or hiring process, please email [e-mail].

VANTOR EMPLOYMENT CANDIDATE PRIVACY NOTICE AND CONSENT