Executive Customer Success - AI-Driven Transformation

ServiceNow; United States; Hybrid; USD 148.000 - 231.000; Vollzeit

Zusammenfassung

ServiceNow is seeking a Customer Success Executive to drive post-sales transformation and measurable business outcomes for flagship customers. You will align ServiceNow offerings with client goals and oversee a portfolio to maximize value and adoption.

You will collaborate with Account Executives, executives, and partners to execute integrated strategies, reduce risk, and drive renewals and expansion across complex, regulated environments.

Qualifikationen

• Educational background: BA/BS degree or equivalent experience required.
• A minimum of 12 years of experience in management consulting or tech-enabled business transformation in banking/financial services, SaaS, or enterprise software.
• Strong experience building trusted relationships with C-level business and technology leaders, including in regulated banking environments.
• Demonstrated success leading large-scale strategic accounts and high-performing Customer Success or Consulting teams.
• Strong experience identifying and solving complex business problems and aligning solutions with measurable outcomes.
• Experience orchestrating cross-functional teams and working across matrixed environments.

Aufgaben

• Drive Post-Sales Success: Own and lead post-sales transformation by aligning ServiceNow offerings with customer goals and delivering measurable business outcomes.
• Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies that deliver long-term value.
• Mitigate Risks and Drive Value: Proactively identify risks to customer success and develop mitigation strategies to support value realization.
• Focus on KPIs: Guide the Customer Success team to achieve adoption, technical health, renewals, customer satisfaction, and expansion.
• Foster Strategic Alignment: Build relationships with ServiceNow leaders and incorporate customer feedback for continuous improvement.
• Advocate for Innovation and Continuous Learning: Promote innovative solutions and a culture of agility and ongoing learning.

Kenntnisse

C-level relationships

Leadership experience

Business acumen

Cross-functional leadership

Financial services experience

AI strategy

Adaptability

Execution focus

Collaboration & communication

Customer focus

Ausbildung

BA/BS degree or equivalent

Tools

ServiceNow platform

Jobbeschreibung

ServiceNow is seeking a Customer Success Executive to drive post-sales transformation and measurable business outcomes for flagship customers. You will align ServiceNow offerings with client goals and oversee a portfolio to maximize value and adoption.

You will collaborate with Account Executives, executives, and partners to execute integrated strategies, reduce risk, and drive renewals and expansion across complex, regulated environments.