Executive Customer Success Leader for Financial Services

Servicenow; United States; On-site; USD 300,000 - 520,000; Full time

Job summary

ServiceNow is seeking a Principal Customer Success Executive to own executive-level relationships, guide Transformation initiatives, and align platform capabilities with strategic business goals across enterprise accounts.

You will lead multi-workstream programs, mentor delivery teams, and partner with sales to drive adoption, retention, and expansions, leveraging AI-enabled insights to maximize value for customers and ensure renewal.

Qualifications

• 15+ years in client-facing roles with consulting or transformation leadership.
• Experience collaborating with senior IT and business leaders.
• PMP preferred; project management experience required.

Responsibilities

• Lead high-complexity transformations for strategic customers in line with governance and objectives.
• Identify services opportunities and support funnel through value blueprints.
• Partner with delivery teams and sales to drive adoption and retention.
• Provide executive guidance on governance models and risk mitigation.
• Mentor other CS resources on transformation best practices.
• Prevent churn by spotting risk and addressing it proactively.

Skills

Executive relationship management

Stakeholder management

Strategic thinking

Transformation leadership

AI integration

Pre-sales support

Project management

Risk management

Executive communications

Mentorship

Education

PMP certification

Job description

ServiceNow is seeking a Principal Customer Success Executive to own executive-level relationships, guide Transformation initiatives, and align platform capabilities with strategic business goals across enterprise accounts.

You will lead multi-workstream programs, mentor delivery teams, and partner with sales to drive adoption, retention, and expansions, leveraging AI-enabled insights to maximize value for customers and ensure renewal.