Executive Concierge

MasAlto Capital; United States; A distancia; USD 34.000 - 55.000; Jornada completa

Descripción de la vacante

MasAlto Capital is seeking an Executive Concierge for a fully remote, freelance, full-time role. You will support guests from initial inquiry through stay, providing proactive, professional service in a hospitality context.

You will respond via multiple channels and coordinate with internal teams to fulfill requests, while maintaining CRM records and helping drive guest satisfaction KPIs. Flexibility to work weekends/holidays and operate remotely is required.

Formación

• Experience in hospitality or concierge services.
• Excellent written and verbal communication.
• Strong problem-solving abilities.
• Proficiency with Google Workspace and CRM tools.
• Strong organizational skills and attention to detail.
• Ability to work rotating schedules including weekends/holidays and to operate remotely.

Responsabilidades

• Respond to guest inquiries via email, phone, chat, and ticket systems using tools like Aircall, Guesty, and HubSpot
• Provide reservation information, assist with modifications and cancellations, and guide guests through booking processes
• Share local recommendations and coordinate with internal teams to fulfill guest requests
• Maintain accurate records and communications in CRM systems and project tools
• Contribute to KPIs related to guest satisfaction and service quality

Conocimientos

Hospitality experience

Excellent communication

Customer service

CRM proficiency

Organization

Remote work ability

Herramientas

Google Workspace

HubSpot

CRM systems

Ticket systems

Descripción del empleo

About the role

MasAlto Capital lists Executive Concierge duties with a fully remote, freelance, full time arrangement. The role supports guests from initial inquiry through stay, delivering professional, proactive service in a hospitality context.

What you'll do

• Respond to guest inquiries via email, phone, chat, and ticket systems using tools like Aircall, Guesty, and HubSpot
• Provide reservation information, assist with modifications and cancellations, and guide guests through booking processes
• Share local recommendations and coordinate with internal teams to fulfill guest requests
• Maintain accurate records and communications in CRM systems and project tools
• Contribute to KPIs related to guest satisfaction and service quality

What they're looking for

• Experience in hospitality, corporate housing, reservations, or concierge services
• Excellent written and verbal communication skills
• Strong customer service and problem-solving abilities
• Proficiency with Google Workspace, HubSpot, CRM systems, and online tools
• Strong organizational skills and attention to detail
• Ability to work rotating schedules including weekends and holidays and to operate remotely

For applicants in Nigeria

• The listing states Remote work from home; location is remote, but does not specify Nigeria eligibility. Confirm before interviewing.
• Timezone expectations are not specified in the listing. Confirm during interview process.
• Pay currency or range is not specified. Confirm compensation details with the recruiter.
• Contract type is freelance, full time; work arrangement is remote. Visa or work-authorization notes are not provided.
• The listing does not state explicit country restrictions beyond remote work. The board should classify this as open to Nigeria with confirmation needed.