Concierge Support Specialist

Hopesglobalgetaways; Orem (UT); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Guided onboarding

Ongoing training

Travel tools access

Incentives

Job summary

Hope’s Global Getaways is expanding its virtual team, seeking a Concierge Support Specialist who helps organize travel plans behind the scenes, coordinating details and ensuring a seamless experience from start to finish.

You’ll communicate clearly with clients, manage multiple tasks independently in a 100% remote role, and participate in onboarding and ongoing training while using travel coordination tools and supplier networks.

Qualifications

• Must be at least 18 years old.
• Authorized to work in eligible regions (US, UK, Mexico, Australia, Spain or approved regions).
• Comfortable using online systems and communication tools.
• Reliable internet connection.

Responsibilities

• Engage with clients to gather trip details, preferences, and scheduling needs.
• Assist with coordinating travel arrangements such as accommodations, transportation, and activities.
• Monitor planning progress and provide updates on confirmations and next steps.
• Review available options and present relevant information clearly.
• Respond to client inquiries through email, phone, and online messaging systems.
• Support itinerary updates, changes, and service-related requests.
• Maintain organized and accurate records within internal platforms.
• Participate in onboarding sessions and continuous learning opportunities.

Skills

Strong communication

Client-focused

Excellent organization

Attention to detail

Task management

Independent worker

Reliable internet

Adaptability

Tools

Online systems

Job description

About the job Concierge Support Specialist

About the Opportunity

We're expanding our virtual team and are looking for detail-oriented, service-driven individuals to join us as Concierge Support Specialist. In this role, you'll assist clients behind the scenes by helping organize travel plans, coordinate key details, and ensure a seamless experience from start to finish.

You'll act as a reliable support resource—keeping plans organized, providing timely communication, and helping clients feel confident throughout the process. This role is ideal for individuals who enjoy helping others, managing logistics, and working independently in a flexible remote environment.

What You'll Be Responsible For

• Engage with clients to gather trip details, preferences, and scheduling needs
• Assist with coordinating travel arrangements such as accommodations, transportation, and activities
• Monitor planning progress and provide updates on confirmations and next steps
• Review available options and present relevant information clearly
• Respond to client inquiries through email, phone, and online messaging systems
• Support itinerary updates, changes, and service-related requests
• Maintain organized and accurate records within internal platforms
• Participate in onboarding sessions and continuous learning opportunities

What You'll Enjoy

• 100% remote work environment
• Flexible schedule options to fit your availability
• Guided onboarding to help you get started smoothly
• Ongoing training and development resources
• Access to travel coordination tools and supplier networks
• Incentive programs and travel-related perks
• Opportunities for advancement within a growing team

What We're Looking For

• Strong communication skills and a client-focused approach
• Excellent organization and attention to detail
• Ability to manage multiple tasks independently
• Comfortable using online systems and communication tools
• Reliable internet connection
• Positive attitude and willingness to learn

Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions