Concierge Support Specialist

Hopesglobalgetaways; Clarksville (TN); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Step-by-step onboarding with training

Coordination tools & supplier partners

Travel-related incentives & recogniton

Opportunity to grow in planning/adviso

Job summary

Hope’s Global Getaways is expanding its remote Concierge Support Specialist team. In this role, you will help clients prepare for travel by coordinating services, sharing planning updates, and keeping details organized throughout each stage of the process.

This position offers flexible scheduling, structured onboarding, and ongoing training. You will use established coordination tools and supplier partnerships to tailor experiences, respond to client questions, and ensure smooth, personalized

Qualifications

• Strong communication skills and a client-service mindset.
• Reliable organization and attention to coordination details.
• Able to work independently in a virtual environment.
• Comfort with web-based tools and communication platforms.
• Must be 18 years of age and authorized to work in listed regions.

Responsibilities

• Learn travel interests, timelines, and service preferences from clients.
• Arrange lodging, transportation, and activities for trips.
• Provide status updates on confirmations and next steps.
• Review service options using approved supplier systems.
• Respond to client questions via email, phone, and secure messaging.
• Manage adjustments and service-related requests as needed.
• Maintain organized coordination records in internal platforms.
• Participate in onboarding sessions and ongoing training.

Skills

Strong communication

Client-service mindset

Independent worker

Web-based tools

Organized coordination

Tools

Supplier systems

Job description

About the job Concierge Support Specialist

Position Overview

We are currently expanding our remote team and seeking service-focused individuals to join us as Concierge Support Specialist. In this role, you'll help clients prepare for upcoming travel experiences by assisting with service coordination, sharing planning updates, and ensuring important details remain organized throughout each stage of the process.

This opportunity is ideal for individuals who enjoy providing personalized support, communicating with clients, and helping create smooth and positive planning experiences while working independently in a flexible remote environment. Structured onboarding and continued guidance are provided to support your success.

Core Responsibilities

• Connect with clients to learn about their travel interests, timelines, and service preferences
• Assist with arranging trip components such as lodging, transportation options, and activities
• Provide status updates related to confirmations and next coordination steps
• Review available service selections using approved supplier systems
• Respond to client questions through email, phone, and secure messaging platforms
• Help manage adjustments and service-related requests as needed
• Maintain organized coordination records within internal platforms
• Participate in onboarding sessions and continued learning opportunities

What This Opportunity Offers

• Flexible scheduling designed for independent workflow
• Step-by-step onboarding with ongoing training resources
• Access to established coordination tools and supplier partnerships
• Eligibility for travel-related incentives and recognition programs
• Opportunities to grow into advanced planning or advisory pathways

Preferred Qualifications

• Strong communication skills with a client-service mindset
• Reliable organization and attention to coordination details
• Confidence working independently in a virtual setting
• Comfort navigating web-based tools and communication platforms
• Background in hospitality, customer support, scheduling, or administrative roles is helpful but not required
• Must be at least 18 years of age
• Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions