Executive Communications Team Member

Saic; Scott Air Force Base (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

SAIC is seeking an Executive Communications Team Member at Scott AFB, IL, to support USTRANSCOM in VIP communications, O&M, and network engineering for mobile and secure systems. The role includes on-site customer support for executive staff, implementing fixes, and documenting hardware/software changes in a fast-paced environment.

Requires DoD Secret clearance, IAT II certifications, and experience with MS Office.

Qualifications

• BA/BS with 10+ years in exec communications
• DoD Secret clearance
• IAT Level II security certs (Security+, CECCNA-Security, CySA+, GICSP, GSEC, CND, SSCP)
• CE cert in networking/defense or OS certs (e.g., Microsoft, Linux)
• Experience researching and writing technical documentation
• MS Office proficiency (Word, PowerPoint, Visio, Project)
• Ability to manage multiple, high-priority tasks in fast-paced env.
• Strong oral and written communication skills
• Ability to translate IT/networking/security concepts for varied audiences
• Ability to communicate IT concepts across levels

Responsibilities

• Provide VIP team support to CONUS/OCONUS locations
• Support VIP communications and networks including mobile and deployable systems
• Test deployable equipment to be deployment-ready within one hour
• Provide frontline IT support with minimal supervision
• Install, repair, and maintain workstations and related software/hardware
• Troubleshoot software/hardware failures and restore services per SLAs
• Document, upgrade, and replace hardware and software systems
• Implement fixes via registry edits, AD policies, and testing
• Travel as needed to CONUS/OCONUS locations

Skills

Executive communications

VIP liaison

Network support

Technical writing

MS Office

Education

BA/BS

MA/MS preferred

Tools

CE certification

OS certification

Job description

Description

SAIC is looking for a highly motivated Executive Communications Team Member within the J6 Directorate of USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will fill a team member role with responsibility for supporting the O&M, network engineering and customer support for mobile communications equipment, IS, and networks on behalf of the Commander, Deputy Commander, USTRANSCOM VIPs, and supporting staff members.

Responsibilities

• Provide support to the Very Important Person (VIP) team. VIPs consist of local quarters, office, and travel to CONUS and Outside the CONUS (OCUNUS) locations.
• Support VIP Communication / Information Systems and networks, including remote communications equipment, mobile and deployable network communication systems, strategic and tactical multi-channel satellite communication systems, secure telephone equipment, video conferencing terminals, laptops, desktops, computer peripherals and other equipment, supporting executive communications capabilities.
• Test all VIP deployable mobile communications equipment and communications suites to ensure all equipment is operational. The equipment shall be ready to deploy within one hour of the notifications for deployment.
• Under very minimal to no supervision provide front line support to executive level customers to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.
• Provides on-site technical support, to include travel to CONUS and OCONUS locations, by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
• Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
• Interacts daily with executive level customers, supervisor, peer groups and customers in order to manage workflow in timely and professional manner.
• Responsible for documenting, upgrading, and replacing hardware and software systems.
• Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
  Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.
• Support as required at the direction of the Executive Communications team lead.

This position is Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.

Qualifications

Required Qualifications

• BA/BS Ten (10) or more years of experience of executive communications support
• DoD Secret clearance
• Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
• Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR Operating System (e.g., Microsoft, Linux, Solaris, etc.)
• Experience researching and writing documentation and examples for technical personnel
• Experience with MS Office to include Word, PowerPoint, Visio, and Project
• Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment
• Strong oral and written communication skills across all levels
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility

Desired Qualifications

• MA/MS
• DoD TS/SCI clearance
• ITIL Foundations (v4 or higher) certification

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.