Executive Club Manager & Golf Experience Leader

Marshall Country Club Inc; Marshall (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Marshall Country Club Inc. seeks a General Manager / Director of Golf to lead daily operations, overseeing clubhouse, golf, food & beverage, and administrative functions.

Reporting to the Board, the GM ensures resources are stewarded, and the member experience remains central to every decision. The ideal candidate is a seasoned professional in golf club or hospitality management with strong communication and leadership skills, capable of aligning departments toward common goals and exemplary

Qualifications

• Seasoned professional in golf club or hospitality management.
• Ability to communicate with clarity and transparency.

Responsibilities

• Serve as the chief operating officer of the Club under the direction of the Board of Directors.
• Recruit, hire, develop, and retain a high-performing management team and staff.
• Set expectations and goals for the staff and hold them accountable.
• Work with staff to ensure compliance to the budget.
• Foster a positive workplace culture aligned with the Club's values and member expectations.
• Ensure compliance with all applicable federal, state, and local laws and regulations.
• Act as a liaison to community organizations, schools, corporate sponsors and potential new business.
• Provide regular communications to the club members.
• Collate and distribute all information for board of director meetings.
• Maintain the club calendar.
• Maximizing revenues while reducing costs and maintaining an exceptional level of customer service.
• Monitor financial performance and analyze variances.
• Implement sound fiscal controls, cost management practices, and revenue-generating strategies.
• Manage the Pro Shop to deliver an exceptional golf experience for members and the public.
• Coordinate and grow tournament, league, and event programming that engages members and public.
• Generate and implement ideas to actively increase public play.
• Ensure Pro Shop integrity and execute strategies as outline by the board of directors.
• Partner with the course Superintendent to deliver an exceptional golf experience.
• Oversee course conditions, capital planning and equipment lifecycle management.
• Work with Superintendent to develop improvement ideas for the course maintenance.
• Oversee dining, banquet, and catering operations to deliver a consistently high-quality culinary experience.
• Collaborate with the Executive Chef and Food & Beverage team on menus, pricing, staffing, and event programming.
• Maintain health, safety, and sanitation standards in all food service areas.
• Serve as the primary point of contact for member concerns, requests, and feedback.
• Cultivate a welcoming, service-oriented Club environment that drives member satisfaction and retention.
• Lead member communication initiatives including newsletters, surveys, and town halls.
• Actively support new member recruitment and onboarding efforts.
• Partner with the Board of Directors on long-term strategic planning and Club positioning.
• Implement Board-approved policies and communicate decisions clearly to staff and members.

Job description

Marshall Country Club Inc. seeks a General Manager / Director of Golf to lead daily operations, overseeing clubhouse, golf, food & beverage, and administrative functions.

Reporting to the Board, the GM ensures resources are stewarded, and the member experience remains central to every decision. The ideal candidate is a seasoned professional in golf club or hospitality management with strong communication and leadership skills, capable of aligning departments toward common goals and exemplary