General Manager / Director of Golf

Marshall Country Club; Marshall (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Marshall Country Club Inc. seeks a General Manager / Director of Golf to lead daily operations, overseeing clubhouse, golf, food & beverage, and administrative functions.

Reporting to the Board, the GM ensures resources are stewarded, and the member experience remains central to every decision. The ideal candidate is a seasoned professional in golf club or hospitality management with strong communication and leadership skills, capable of aligning departments toward common goals and exemplary

Qualifications

• Seasoned professional in golf club or hospitality management.
• Ability to communicate with clarity and transparency.

Responsibilities

• Serve as the chief operating officer of the Club under the direction of the Board of Directors.
• Recruit, hire, develop, and retain a high-performing management team and staff.
• Set expectations and goals for the staff and hold them accountable.
• Work with staff to ensure compliance to the budget.
• Foster a positive workplace culture aligned with the Club's values and member expectations.
• Ensure compliance with all applicable federal, state, and local laws and regulations.
• Act as a liaison to community organizations, schools, corporate sponsors and potential new business.
• Provide regular communications to the club members.
• Collate and distribute all information for board of director meetings.
• Maintain the club calendar.
• Maximizing revenues while reducing costs and maintaining an exceptional level of customer service.
• Monitor financial performance and analyze variances.
• Implement sound fiscal controls, cost management practices, and revenue-generating strategies.
• Manage the Pro Shop to deliver an exceptional golf experience for members and the public.
• Coordinate and grow tournament, league, and event programming that engages members and public.
• Generate and implement ideas to actively increase public play.
• Ensure Pro Shop integrity and execute strategies as outline by the board of directors.
• Partner with the course Superintendent to deliver an exceptional golf experience.
• Oversee course conditions, capital planning and equipment lifecycle management.
• Work with Superintendent to develop improvement ideas for the course maintenance.
• Oversee dining, banquet, and catering operations to deliver a consistently high-quality culinary experience.
• Collaborate with the Executive Chef and Food & Beverage team on menus, pricing, staffing, and event programming.
• Maintain health, safety, and sanitation standards in all food service areas.
• Serve as the primary point of contact for member concerns, requests, and feedback.
• Cultivate a welcoming, service-oriented Club environment that drives member satisfaction and retention.
• Lead member communication initiatives including newsletters, surveys, and town halls.
• Actively support new member recruitment and onboarding efforts.
• Partner with the Board of Directors on long-term strategic planning and Club positioning.
• Implement Board-approved policies and communicate decisions clearly to staff and members.

Job description

The General Manager / Director of Golf serves as the top leadership position at Marshall Country Club and is the individual ultimately accountable for all aspects of the Club's daily operations including its clubhouse, golf, food & beverage, and administrative operations. Reporting directly to the Board of Directors, the General Manager is entrusted with stewardship of the Club's human, financial, and physical resources, ensuring that each department functions cohesively and at the highest standard of service. The General Manager is the primary liaison between the Board and the staff, translating governance decisions into operational reality while keeping the membership experience at the center of all decisions. The ideal candidate is a seasoned professional in golf club or hospitality management and can communicate with clarity and transparency.

Leadership & Administration

• Serve as the chief operating officer of the Club under the direction of the Board of Directors
• Recruit, hire, develop, and retain a high-performing management team and staff
• Set expectations and goals for the staff and hold them accountable
• Work with staff to ensure compliance to the budget
• Foster a positive workplace culture aligned with the Club's values and member expectations
• Ensure compliance with all applicable federal, state, and local laws and regulations

Communications

• Act as a liaison to community organizations, schools, corporate sponsors and potential new business
• Provide regular communications to the club members
• Collate and distribute all information for board of director meetings
• Maintain the club calendar

Financial Management

• Maximizing revenues while reducing costs and maintaining an exceptional level of customer service
• Monitor financial performance and analyze variances
• Implement sound fiscal controls, cost management practices, and revenue-generating strategies

Golf Operations

• Manage the Pro Shop to deliver an exceptional golf experience for members and the public.
• Coordinate and grow tournament, league, and event programming that engages members and public
• Generate and implement ideas to actively increase public play
• Ensure Pro Shop integrity and execute strategies as outline by the board of directors

Grounds Operations

• Partner with the course Superintendent to deliver an exceptional golf experience
• Oversee course conditions, capital planning and equipment lifecycle management
• Work with Superintendent to develop improvement ideas for the course maintenance

Food & Beverage Operations

• Oversee dining, banquet, and catering operations to deliver a consistently high-quality culinary experience
• Collaborate with the Executive Chef and Food & Beverage team on menus, pricing, staffing, and event programming
• Maintain health, safety, and sanitation standards in all food service areas

Member Relations

• Serve as the primary point of contact for member concerns, requests, and feedback
• Cultivate a welcoming, service-oriented Club environment that drives member satisfaction and retention
• Lead member communication initiatives including newsletters, surveys, and town halls
• Actively support new member recruitment and onboarding efforts

Strategic Planning & Board Relations

• Partner with the Board of Directors on long-term strategic planning and Club positioning
• Implement Board-approved policies and communicate decisions clearly to staff and members