Executive Client Relationship Director - Hybrid Role

Stefanini, Inc; Jersey City (NJ); Hybrid; USD 170,000 - 190,000; Full time

Job summary

Stefanini, Inc. is seeking a Client Relationship Director in Jersey City, NJ. The hybrid role requires engaging with executive stakeholders, driving strategic client plans, and leading cross-functional teams to deliver measurable value.

You will own financial performance, SLAs, and renewal processes while partnering with sales, solution, and delivery teams. The role focuses on growth, governance, and executive communication, with a requirement for 10+ years in enterprise account management and a

Qualifications

• Bachelor's degree in business, information technology, management, or related field (or equivalent).
• 10+ years managing enterprise accounts with executive ownership and revenue growth.
• Strength in executive stakeholder management, negotiations, financial governance, and risk resolution.
• Ability to develop account strategies and lead cross-functional teams.

Responsibilities

• Own strategic enterprise client relationships and drive measurable value, retention, and profitability.
• Lead executive business reviews, governance, and strategic planning with client and internal teams.
• Identify cross-sell/upsell opportunities; support proposals and business cases.
• Oversee contract renewals, forecasting, and commercial decision-making.
• Coordinate delivery, operations, sales, finance, HR, and executives towards a unified strategy.

Skills

Executive stakeholder management

Commercial negotiations

Financial management

Service governance

Cross-functional leadership

Account strategy development

Clear complex communication

Education

Bachelor's degree

MBA (preferred)

Job description

Stefanini, Inc. is seeking a Client Relationship Director in Jersey City, NJ. The hybrid role requires engaging with executive stakeholders, driving strategic client plans, and leading cross-functional teams to deliver measurable value.

You will own financial performance, SLAs, and renewal processes while partnering with sales, solution, and delivery teams. The role focuses on growth, governance, and executive communication, with a requirement for 10+ years in enterprise account management and a