Restaurant Supervisor - Sugar Factory

Bally’s Corporation; Dover (DE); Presencial; USD 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 consecutive days of free rides with

Delaware commute reimbursements

Descripción de la vacante

Bally's Corporation in Dover, Delaware is seeking a Restaurant Shift Supervisor responsible for monitoring budgets, supervising staff, scheduling, guest relations, and ensuring restaurant cleanliness and opening/closing procedures. The role requires opening/closing shifts, soliciting guest feedback, executing revenue controls, and maintaining a safe environment.

You will interview, hire, train and evaluate employees while ensuring compliance with laws and company policies.

Formación

• Must speak, read and write English.
• Good math skills.
• Proficient in Microsoft Office.
• Strong customer service and leadership abilities.
• Must be able to work weekends, holidays and nights.
• Must pass a background check and obtain a lottery license.
• ABC certification required before starting.

Responsabilidades

• Monitor budget and supervise staff; manage scheduling and guest relations.
• Open and close shifts according to procedures.
• Solicit guest feedback and address concerns.
• Ensure revenue and check control procedures on shift.
• Maintain safety and sanitary standards for staff and guests.
• Hire, train and evaluate subordinates; provide coaching and recognition.

Conocimientos

English literacy

Math skills

MS Office

Customer service

Leadership

Educación

ABC certification

Herramientas

MS Office

Descripción del empleo

• Responsible for monitoring of the budget, staff supervision, scheduling, guest relations, restaurant cleanliness and opening and closing procedures.
• Opens and closes shift in accordance with proper procedures.
• Initiates guest interaction through seeking and soliciting feedback from guests.
• Properly executes revenue and check control procedures on shift.
• Handles daily employee relations (e.g., scheduling, time adjustments).
• Maintains a safe and sanitary work environment for all associates and guests.
• Gathers and implements all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
• Finds solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
• During shift, ensures that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests. Report all employee issues and concerns to the General Manager where applicable and make recommendations as to the appropriate resolution.
• Maintains presence on the floor during entire meal periods and ensures adequate coverage.
• Interviews, selects, hire and retain superior employees.
• Completes and issues timely evaluations for subordinates.
• Conducts formal and informal training for subordinates.
• Conducts formal and informal coaching and counseling with subordinates.
• Rewards and recognizes superior performers.
• Responsible for ensuring service stations, POS terminals, bars & retail areas are operational.
• Ensures that employees work safely and follow all safety rules.
• Ensures compliance with relevant laws and regulations as well as company policies and procedures.
• Maintains up-to-date knowledge of industry and competition.
• Ensures effective communication within the department and company.
• Holds subordinates accountable for established performance expectations.
• Motivates and develops staff; provides advice and guidance as appropriate.
• Must comply with and enforce compliance with the company’s recycling program standards.
• Must be actively at work to perform the essential functions of this job.
• Performs other duties as assigned.

Responsibilities

• Responsible for monitoring of the budget, staff supervision, scheduling, guest relations, restaurant cleanliness and opening and closing procedures.
• Opens and closes shift in accordance with proper procedures.
• Initiates guest interaction through seeking and soliciting feedback from guests.
• Properly executes revenue and check control procedures on shift.
• Handles daily employee relations (e.g., scheduling, time adjustments).
• Maintains a safe and sanitary work environment for all associates and guests.
• Gathers and implements all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
• Finds solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
• During shift, ensures that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests. Report all employee issues and concerns to the General Manager where applicable and make recommendations as to the appropriate resolution.
• Maintains presence on the floor during entire meal periods and ensures adequate coverage.
• Interviews, selects, hire and retain superior employees.
• Completes and issues timely evaluations for subordinates.
• Conducts formal and informal training for subordinates.
• Conducts formal and informal coaching and counseling with subordinates.
• Rewards and recognizes superior performers.
• Responsible for ensuring service stations, POS terminals, bars & retail areas are operational.
• Ensures that employees work safely and follow all safety rules.
• Ensures compliance with relevant laws and regulations as well as company policies and procedures.
• Maintains up-to-date knowledge of industry and competition.
• Ensures effective communication within the department and company.
• Holds subordinates accountable for established performance expectations.
• Motivates and develops staff; provides advice and guidance as appropriate.
• Must comply with and enforce compliance with the company’s recycling program standards.
• Must be actively at work to perform the essential functions of this job.
• Performs other duties as assigned.

Additional Benefits

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation

• 17.50/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Role requirements

• Must be able to speak, read and write English
• Must possess good math skills.
• Must possess computer proficiency with Microsoft Office.
• Must possess good oral and written communication skills.
• Must possess good customer service and leadership skills.
• Must be able to solve problems and deal with a variety of situations.
• Must present an overall professional appearance.
• Must be able to work weekends, holidays and nights as scheduled.
• Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
• Must be ABC certified before starting work

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.