EXECUTIVE CASINO HOST

ViziRecruiter,LLC.; Arlington (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Arlington, Virginia, is looking for a motivated individual to drive incremental revenue by engaging new premium players. The ideal candidate will have an outgoing personality and the ability to create a fun and welcoming atmosphere for guests. Responsibilities include developing player loyalty, collaborating with various departments, and maintaining high standards of customer service. A Bachelor's degree and proficiency in computer programs are required. This role offers competitive benefits and a dynamic work environment.

Qualifications

• Must be outgoing, energetic, and enjoy hosting others.
• Proficient in computer programs; prior experience with casino marketing preferred.
• Physically mobile with the ability to lift up to 25 lbs.

Responsibilities

• Generate incremental revenue by attracting new premium players.
• Increase property profitability by targeting high margin accounts.
• Build player loyalty and promote return visits.

Skills

Outgoing attitude

Enthusiasm for hosting

Communication skills

Proficiency in Salesforce

Education

Bachelor's degree or equivalent experience

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Generate incremental revenue within top player segment by identifying and attracting new premium players to property. - Create fun and excitement through specialized, personalized and preferential services.
• Increase property profitability by targeting high margin accounts to reactivate, develop and maintain.
• Build player loyalty and promote return visits by maintaining contact with a base of customers via their channel of choice including targeted telemarketing efforts.
• Cultivate leads received through in-house channels and through networking through established customer base.
• Act as a guest liaison, handle issues and resolve situations to ensure smooth operations and excellent customer service.
• Receives and addresses all incoming phone calls for fellow Player Development personnel in their absence as needed.
• Assists customers with reservations and acquiring amenities as needed.
• Must be able to accurately prioritize, organize and complete tasks.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Work in conjunction with other departments on an as needed basis
• Presents oneself as a Credit to company and encourages others to do the same. Adheres to all company, state, and regulatory policies and procedures - Comply with all reasonable requests made by management
• Complies with state, company, department policies and regulations

Requirements

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university or commensurate combination of experience and education is required.
• Must be proficient in computer programs; prior experience with salesforce.com and/casino marketing programs is preferred.
• Ability to successfully communicate with internal and/or external guests. - Must qualify for licensing by Ohio Gaming Commission
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces