Executive Briefings & Customer Experience Lead

HP; Vancouver (WA); On-site; USD 83,000 - 128,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off including parental/{

11 paid holidays

Flexible vacation and sick leave

Job summary

HP, Inc. in Vancouver, WA, is seeking a Vancouver Customer Experience Lead to join the new Customer Welcome Center (CWC). This onsite role will coordinate executive briefings, tailor content for key customers, and collaborate with sales, product teams, and marketing to deliver exceptional experiences.

The ideal candidate will have mastery of HP’s portfolio and strong briefing and presentation skills. You will monitor KPI metrics, support events, and drive improvements across programs while

Qualifications

• Four-year or graduate degree in Computer Science, Marketing, Business Administration, or related discipline.
• Typically has 5+ years of work experience in technical role, project/product/program management, marketing, or related field.
• Excellent verbal and written communication in English.

Responsibilities

• Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up.
• Present and tailor content to introduce our showcase and solutions to customers.
• Able to perform and articulate demonstrations.
• Supports deployment and execution of customized customer experience for assigned segment/product/solutions.
• Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities.
• Coordinate with various departments to gather relevant information, Subject Matter Experts attendance and materials for briefings.
• Develop and maintain briefing schedules, ensuring all parties are informed of updates and changes.
• Liaise with executives, staff, and external stakeholders to ensure briefing objectives are met.
• Oversee the creation and distribution of briefing materials, such as presentations, agendas, and reports.
• Learn and maintain knowledge of HP products, strategy, and storytelling; stay updated on industry trends.
• Capture customer feedback through approved channels; leverage learnings to improve CWC experience.
• Evaluate the effectiveness of briefings and implement improvements as necessary.
• Coordinate initiatives that support Customer Experiences Program

Skills

Organizational skills

Project management

Verbal communication

Written communication

English proficiency

Education

Bachelors/Grad degree

Job description

HP, Inc. in Vancouver, WA, is seeking a Vancouver Customer Experience Lead to join the new Customer Welcome Center (CWC). This onsite role will coordinate executive briefings, tailor content for key customers, and collaborate with sales, product teams, and marketing to deliver exceptional experiences.

The ideal candidate will have mastery of HP’s portfolio and strong briefing and presentation skills. You will monitor KPI metrics, support events, and drive improvements across programs while