Executive Briefing Center Director, Intelligent Water

YSI Incorporated; Washington (District of Columbia); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company contribution

Paid time off

Paid parental leave

Tuition reimbursement

Job summary

Xylem is seeking an experienced Executive Briefing Center Manager to lead the Center for Intelligent Water experience. You will work with Sales, Marketing, Product, Innovation, Brand, and Executive Leadership to create customer engagements that deepen trust and accelerate opportunities for water solutions.

You will own the program strategy, operating model, roadmap, governance, and budget, driving adoption across the organization to improve visitor experiences and business impact.

Qualifications

• 8–12 years of experience in executive briefing centers, customer experience programs, or related fields.
• Proven experience working with senior leaders and executive customers.
• Strong strategic planning, stakeholder management, and program leadership skills.
• Excellent written and verbal communication and organizational abilities.

Responsibilities

• Own the Center for Intelligent Water program strategy, operating model, and roadmap.
• Establish goals, success metrics, and performance reporting tied to engagement and pipeline impact.
• Own Center performance reporting and measurement, using data to drive improvements.
• Develop processes, standards, and governance for customer engagements and executive briefings.
• Serve as liaison between Sales, Marketing, Product, Innovation, Brand, and Executive Leadership.
• Champion adoption of the Center across the organization to strengthen customer relationships and opportunities.
• Measure utilization, satisfaction, engagement outcomes, and business impact; improve experiences and efficiency.
• Share best practices and monitor industry trends to keep the Center world-class.

Skills

Stakeholder management

Cross-functional collaboration

Strategic thinking

Program leadership

Communication

Job description

Xylem is seeking an experienced Executive Briefing Center Manager to lead the Center for Intelligent Water experience. You will work with Sales, Marketing, Product, Innovation, Brand, and Executive Leadership to create customer engagements that deepen trust and accelerate opportunities for water solutions.

You will own the program strategy, operating model, roadmap, governance, and budget, driving adoption across the organization to improve visitor experiences and business impact.