Executive Briefing Center Director

GACEP; Washington (District of Columbia); On-site; USD 120,000 - 140,000; Full time

Job summary

Xylem is seeking an experienced EBC Manager to lead the Center for Intelligent Water experience program in Washington, DC, collaborating with Sales, Marketing, Product, Innovation, Brand, and Executive Leadership to deepen customer engagements and accelerate opportunities.

You will own the program strategy and governance, set performance metrics, and drive continuous improvement to deliver high-quality executive experiences and meaningful business impact.

Qualifications

• 8–12 years of experience in executive briefing centers, customer experience programs, or related fields.
• Proven experience working with senior leaders and executive customers.
• Strong strategic planning, stakeholder management, and program leadership skills.
• Excellent written and verbal communication and organizational abilities.

Responsibilities

• Own the overall Center for Intelligent Water program strategy, operating model, and roadmap, ensuring it reflects Xylem's mission and delivers value for customers and the business.
• Establish goals, success metrics, and performance reporting that connect Center outcomes to customer engagement, pipeline acceleration, and business impact.
• Own Center performance reporting and business impact measurement, leveraging engagement and customer feedback data to drive continuous improvement.
• Develop processes, standards, and governance for customer engagements and executive briefings that create consistent, high-quality experiences.
• Serve as the primary liaison between Sales, Marketing, Product, Innovation, Brand, and Executive Leadership, aligning teams around Center priorities and customer engagement objectives.
• Champion adoption and utilization of the Center across the organization, helping teams leverage the Center to strengthen customer relationships, accelerate opportunities, and drive business outcomes.
• Measure Center utilization, customer satisfaction, engagement outcomes, and business impact; identify opportunities to improve visitor experiences, briefing effectiveness, and operational efficiency.
• Share best practices and lessons learned across the organization to continuously raise the bar on customer experience.
• Monitor industry best practices and emerging trends in executive briefing and customer experience programs to ensure the Center remains a world-class destination.
• Manage Center operating budgets, resource planning, vendor relationships, and long-term capability development.

Skills

Executive briefing

Stakeholder management

Strategic planning

Communication skills

Job description

Xylem is seeking an experienced EBC Manager to lead the Center for Intelligent Water experience program in Washington, DC, collaborating with Sales, Marketing, Product, Innovation, Brand, and Executive Leadership to deepen customer engagements and accelerate opportunities.

You will own the program strategy and governance, set performance metrics, and drive continuous improvement to deliver high-quality executive experiences and meaningful business impact.