Manager, Experience & Innovation Center

Xylem; Washington (District of Columbia); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid time off & parental leave

Tuition reimbursement

Job summary

Xylem is seeking an Executive Briefing Center Manager for the Center for Intelligent Water in Washington, DC. You will lead the experience program, coordinating with Sales, Marketing, Product, Innovation, Brand, and Executive Leadership to drive customer engagements.

Responsibilities include defining strategy, governance, metrics, and operating models; delivering high‑quality briefings; and managing budgets, vendor relationships, and cross‑functional teams.

Qualifications

• 8–12 years of experience in executive briefing centers, customer experience programs, or related fields.
• Proven experience working with senior leaders and executive customers.
• Strong strategic planning, stakeholder management, and program leadership skills.
• Excellent written and verbal communication and organizational abilities.

Responsibilities

• Own the Center for Intelligent Water program strategy, operating model, and roadmap.
• Establish goals, metrics, and reporting linking Center outcomes to customer engagement and business impact.
• Develop governance and processes for customer engagements and executive briefings.
• Lead cross-functional collaboration across Sales, Marketing, Product, Innovation, Brand, and Executive Leadership.

Skills

Executive briefing

Customer experience

Stakeholder management

Program leadership

Strategic thinking

Cross-functional collaboration

Job description

## Executive Briefing Center, Manager CIWApplyremote type: Hybridlocations: Washington D.C., District of Columbiatime type: Full timeposted on: Posted Todayjob requisition id: R49795Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.**Executive Briefing Center (EBC) Manager, Center for Intelligent Water**At Xylem, our purpose is to empower our customers and communities to build a more water-secure world. The Center for Intelligent Water brings that purpose to life by connecting customers, partners, and Xylem experts to explore challenges, accelerate decisions, and strengthen the relationships that drive progress on the world's most critical water issues.We're looking for an experienced EBC Manager to lead the Center for Intelligent Water experience program. You'll work alongside Sales, Marketing, Product, Innovation, Brand, and Executive Leadership to create customer engagements that deepen trust, accelerate opportunities, and reinforce Xylem's leadership in solving the world's most critical water challenges.**Essential Duties/Principal Responsibilities*** Own the overall Center for Intelligent Water program strategy, operating model, and roadmap, ensuring it reflects Xylem's mission and delivers value for customers and the business* Establish goals, success metrics, and performance reporting that connect Center outcomes to customer engagement, pipeline acceleration, and business impact* Own Center performance reporting and business impact measurement, leveraging engagement and customer feedback data to drive continuous improvement* Develop processes, standards, and governance for customer engagements and executive briefings that create consistent, high-quality experiences* Serve as the primary liaison between Sales, Marketing, Product, Innovation, Brand, and Executive Leadership, aligning teams around Center priorities and customer engagement objectives* Champion adoption and utilization of the Center across the organization, helping teams leverage the Center to strengthen customer relationships, accelerate opportunities, and drive business outcomes* Measure Center utilization, customer satisfaction, engagement outcomes, and business impact; identify opportunities to improve visitor experiences, briefing effectiveness, and operational efficiency* Share best practices and lessons learned across the organization to continuously raise the bar on customer experience* Monitor industry best practices and emerging trends in executive briefing and customer experience programs to ensure the Center remains a world-class destination* Manage Center operating budgets, resource planning, vendor relationships, and long-term capability development**Minimum Qualifications*** 8–12 years of experience in executive briefing centers, customer experience programs, enterprise marketing, or related fields* Proven experience working with senior leaders and executive customers* Strong strategic planning, stakeholder management, and program leadership skills* Excellent written and verbal communication and organizational abilities**Core Competencies*** Strong strategic thinking and execution capability* Excellent stakeholder management and cross-functional collaboration skills* High level of ownership, accountability, and problem-solving ability* Ability to work effectively in a fast-paced, deadline-driven environment**This role supports Xylem's mission to solve water by creating executive experiences and customer conversations that build lasting partnerships and accelerate solutions for communities worldwide.**The salary range for this position is $120,000 to $140,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.#LI-SUTTONMOORE Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation