Executive Benefits: Remote Regional Account Manager

Guardian Life; Northern (KY); Hybrid; USD 69,000 - 113,000; Full time

Job summary

Guardian Life in the United States is seeking a Regional Account Manager to independently manage an Executive Benefits book of accounts, serving as the primary liaison for clients, brokers, wholesalers, and internal teams. You will build product knowledge, ensure enrollment and service solutions, and drive client satisfaction across engagements.

The role emphasizes proactive problem‑solving, strong communication, and collaboration to improve processes and partner experiences.

Qualifications

• Experience in account management, customer service, operations, sales support, implementation, or relationship management (insurance or Executive Benefits experience necessary)

Responsibilities

• Independently manage an assigned book of Executive Benefits accounts after training.
• Build knowledge of products, processes, and systems to support account needs and enhance the overall customer experience.
• Partner across internal teams to resolve issues, remove barriers, and deliver timely, effective solutions.
• Use data and reporting to monitor account activity, identify trends, and support decision‑making.
• Manage client and broker inquiries, service needs, escalations, and communications with professionalism and sound judgment.
• Support technology‑enabled enrollment, administration, and service solutions, including online tools, platforms, and system enhancements.
• Contribute to projects, process improvements, and initiatives that strengthen team operations.

Skills

Self-starter

Cross-team collaboration

Problem solving

Strong communicator

Organizational skills

Tools

Excel

Microsoft 365 tools

Internal systems

Job description

Guardian Life in the United States is seeking a Regional Account Manager to independently manage an Executive Benefits book of accounts, serving as the primary liaison for clients, brokers, wholesalers, and internal teams. You will build product knowledge, ensure enrollment and service solutions, and drive client satisfaction across engagements.

The role emphasizes proactive problem‑solving, strong communication, and collaboration to improve processes and partner experiences.