Regional Account Manager - Executive Benefits (Remote)

Guardian Life; Northern (KY); Hybrid; USD 69,000 - 113,000; Full time

Job summary

Guardian Life in the United States is seeking a Regional Account Manager to independently manage an Executive Benefits book of accounts, serving as the primary liaison for clients, brokers, wholesalers, and internal teams. You will build product knowledge, ensure enrollment and service solutions, and drive client satisfaction across engagements.

The role emphasizes proactive problem‑solving, strong communication, and collaboration to improve processes and partner experiences.

Qualifications

• Experience in account management, customer service, operations, sales support, implementation, or relationship management (insurance or Executive Benefits experience necessary)

Responsibilities

• Independently manage an assigned book of Executive Benefits accounts after training.
• Build knowledge of products, processes, and systems to support account needs and enhance the overall customer experience.
• Partner across internal teams to resolve issues, remove barriers, and deliver timely, effective solutions.
• Use data and reporting to monitor account activity, identify trends, and support decision‑making.
• Manage client and broker inquiries, service needs, escalations, and communications with professionalism and sound judgment.
• Support technology‑enabled enrollment, administration, and service solutions, including online tools, platforms, and system enhancements.
• Contribute to projects, process improvements, and initiatives that strengthen team operations.

Skills

Self-starter

Cross-team collaboration

Problem solving

Strong communicator

Organizational skills

Tools

Excel

Microsoft 365 tools

Internal systems

Job description

Do you thrive in a role where you take ownership, build strong relationships, and solve complex challenges to deliver a high-quality client experience? Guardian is seeking a Regional Account Manager to support Executive Benefits supplemental disability and life products.

In this role, you will independently manage a book of accounts and serve as a key relationship partner for clients, brokers, and internal teams throughout the lifecycle of each case. This position requires strong organization, proactive problem‑solving, and the ability to deliver effective enrollment and service solutions that support both customers and business partners.

You are:

• A curious, resourceful self‑starter who enjoys solving problems and working across teams
• A strong communicator who builds trust with clients, brokers, and internal partners
• Able to take ambiguity and turn it into clear, actionable plans
• Motivated to improve processes and enhance the client and partner experience

You have:

• Experience in account management, customer service, operations, sales support, implementation, or relationship management (insurance or Executive Benefits experience necessary)
• Strong communication skills, with the ability to listen, ask thoughtful questions, and clearly explain information
• Effective organizational and follow‑through skills, with the ability to manage multiple priorities and meet commitments
• A proactive, solution‑oriented mindset with the ability to identify issues and recommend practical improvements
• Comfort working with data, reporting, Microsoft 365 tools, Excel, and internal systems
• A collaborative approach with a willingness to partner across teams

You will:

• Independently manage an assigned book of Executive Benefits accounts after training, serving as the primary relationship partner for clients, brokers, wholesalers, and internal teams
• Build knowledge of products, processes, and systems to support account needs and enhance the overall customer experience
• Partner across internal teams to resolve issues, remove barriers, and deliver timely, effective solutions
• Use data and reporting to monitor account activity, identify trends, and support decision‑making
• Manage client and broker inquiries, service needs, escalations, and communications with professionalism and sound judgment
• Support technology‑enabled enrollment, administration, and service solutions, including online tools, platforms, and system enhancements
• Contribute to projects, process improvements, and initiatives that strengthen team operations

Reporting Relationships

As a Regional Account Manager, you will report to the Manager of Enrollment and Account Management, who reports to the Head of Executive Benefits.

Location: Open to Remote or Hybrid option.

Salary Range: $68,970.00 - $113,310.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill‑building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well‑being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.

Benefits apply to full‑time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]. Please note: this resource is for accommodation requests only.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment‑based visas (e.g., such as an H‑1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools