Executive Benefits Regional Account Manager (Remote)

Guardian Life; United States; Hybrid; USD 69,000 - 113,000; Full time

Job summary

Guardian Life is seeking a Regional Account Manager to own a book of Executive Benefits accounts, serving as the primary relationship partner for clients, brokers and internal teams through the lifecycle of each case.

Open to Remote or Hybrid work, this role requires strong organization, proactive problem-solving, and the ability to deliver enrollment and service solutions that meet client and business needs.

Qualifications

• Experience in account management, customer service, operations, or sales support in insurance or Executive Benefits.
• Strong communication skills, with the ability to listen, ask thoughtful questions, and clearly explain information.
• Organizational and follow-through skills with the ability to manage multiple priorities and meet commitments.
• Proactive, solution-oriented mindset with the ability to identify issues and recommend practical improvements.
• Comfort working with data, reporting, Microsoft 365 tools, Excel, and internal systems.
• Collaborative approach with a willingness to partner across teams.

Responsibilities

• Independently manage an assigned book of Executive Benefits accounts after training, serving as the primary relationship partner for clients, brokers, wholesalers, and internal teams.
• Build knowledge of products, processes, and systems to support account needs and enhance the overall customer experience.
• Partner across internal teams to resolve issues, remove barriers, and deliver timely, effective solutions.
• Use data and reporting to monitor account activity, identify trends, and support decision-making.
• Manage client and broker inquiries, service needs, escalations, and communications with professionalism and sound judgment.
• Support technology-enabled enrollment, administration, and service solutions, including online tools, platforms, and system enhancements.
• Contribute to projects, process improvements, and initiatives that strengthen team operations.

Skills

Account management

Customer service

Relationship management

Problem solving

Communication

Data & reporting

Tools

Microsoft 365

Excel

Job description

Guardian Life is seeking a Regional Account Manager to own a book of Executive Benefits accounts, serving as the primary relationship partner for clients, brokers and internal teams through the lifecycle of each case.

Open to Remote or Hybrid work, this role requires strong organization, proactive problem-solving, and the ability to deliver enrollment and service solutions that meet client and business needs.