Executive Assistant & Operations Coordinator

Fourth Floor; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Fourth Floor in New York City is seeking an Executive Assistant & Operations Coordinator to support the founder with calendar management, travel, correspondence, and meeting preparation while helping drive operational efficiency across teams.

You will manage invoices, documentation, and operational reports, support brand activations and events, oversee client communications and VIP experiences, and coordinate order fulfillment, shipping logistics, and inventory updates in a fast-paced fashion

Qualifications

• 3+ years of experience in an EA/operations role.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Experience with Shopify, CRMs, and logistics tools.
• Customer service mindset and brand storytelling.

Responsibilities

• Provide comprehensive administrative support to the founder, including calendar management and travel.
• Assist with strategic projects and cross-team tracking to boost efficiency.
• Manage invoices, documentation, and operational reports with attention to detail.
• Support brand activations, pop-ups, and seasonal events.
• Lead client communications across channels and oversee VIP experiences.
• Assist with order fulfillment, shipping logistics, and inventory updates.
• Optimize workflows to handle high-volume e-commerce inquiries.
• Track customer experience metrics and provide improvement insights.

Skills

Organizational skills

Multitasking

Communication

Customer service

Shopify

CRM systems

Logistics tools

Tools

Shopify

CRM systems

Logistics tools

Job description

Our client, a fashion-focused brand based in New York City, is seeking an Executive Assistant & Operations Coordinator to join their team in NYC!

Responsibilities

• Provide comprehensive administrative support to the founder, including calendar management, correspondence, travel arrangements, and meeting prep.
• Assist with strategic projects, follow-ups, and cross-team tracking to ensure operational efficiency.
• Manage documentation, invoices, and operational reports with attention to detail.
• Support team efforts around brand activations, pop-ups, and seasonal events.
• Lead client communications across multiple channels.
• Oversee VIP and high-value client experience.
• Support order fulfillment, shipping logistics, and inventory updates.
• Optimize workflows to handle high-volume e-commerce inquiries efficiently.
• Track customer experience metrics and provide insights for continuous improvement.

Qualifications

• 3+ years of experience.
• Exceptional organizational skills and ability to multitask effectively.
• Polished written and verbal communication skills.
• Comfort using Shopify, CRM systems, and logistics tools.
• Demonstrated passion for customer service and brand storytelling.
• Self-motivated, accountable, and adaptable to a fast-changing environment.
• A positive, team-oriented attitude with a desire to grow within the company.

Full Time On Site.

Salary: $60K to $90K, commensurate with experience.