Executive Apple Support Specialist – Mac/iOS Expert

General Dynamics Information Technology (GDIT); Washington (District of Columbia); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

401K match

Paid time off

Flexible schedule

Career development

Job summary

General Dynamics Information Technology (GDIT) seeks a Sr. Desktop Support Specialist (Apple Support) to provide expert end-user support for Apple iOS devices and macOS systems. You will troubleshoot, configure, and manage Apple ecosystems, delivering executive-level assistance to senior leaders.

You will work with MDM tools (Jamf, AirWatch, Intune), educate users, maintain inventory, and collaborate on IT initiatives. This on-site role requires US citizenship and a customer-first approach.

Qualifications

• Proven experience as a Desktop Support Technician or similar IT support role.
• Strong expertise in Apple iOS and macOS environments (executive support preferred).
• Familiarity with troubleshooting Apple hardware, software and peripherals.
• Knowledge of MDM tools such as Jamf, AirWatch and Intune.
• Ability to explain technical concepts to non-technical and executive users.
• Excellent problem-solving, multitasking and organizational abilities.
• Certs such as ACiT or ACSP are a plus.
• US Citizenship required; on-site role.

Responsibilities

• Provide technical support to end-users on Apple iOS devices and macOS systems.
• Deliver executive support services including rapid troubleshooting and high-priority assistance.
• Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
• Assist with setup, configuration, and management of Apple and iOS devices.
• Support and administer MDM solutions such as Jamf, AirWatch, and Intune.
• Perform regular maintenance, security updates, and system optimizations on Apple devices.
• Educate end-users and executives on best practices for iOS, macOS, and collaboration tools.
• Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
• Collaborate with IT team to implement IT projects and support new initiatives.
• Document troubleshooting processes, configurations, and resolutions.

Skills

Apple iOS

Apple devices

Apple hardware

Computer support

Device management

Tools

Jamf

AirWatch

Intune

Job description

General Dynamics Information Technology (GDIT) seeks a Sr. Desktop Support Specialist (Apple Support) to provide expert end-user support for Apple iOS devices and macOS systems. You will troubleshoot, configure, and manage Apple ecosystems, delivering executive-level assistance to senior leaders.

You will work with MDM tools (Jamf, AirWatch, Intune), educate users, maintain inventory, and collaborate on IT initiatives. This on-site role requires US citizenship and a customer-first approach.