Senior Apple Desktop Support for Executives

General Dynamics Information Technology (GDIT); Washington (District of Columbia); On-site; USD 45,000 - 62,000; Full time

Job summary

General Dynamics Information Technology (GDIT) seeks a Sr. Desktop Support Specialist (Apple Support) to deliver expert end-user support for Apple iOS and macOS on-site in Washington, DC, with emphasis on executive service and rapid troubleshooting.

You will administer MDM solutions (Jamf, AirWatch, Intune), maintain hardware/software inventories, and educate executives on best-practices for iOS, macOS, Teams, Zoom and Office 365. US citizenship is required.

Qualifications

• Proven experience as a Desktop Support Technician or in a similar IT support role.
• Strong expertise in Apple iOS and macOS environments (executive support strongly preferred).
• Familiarity with troubleshooting techniques for Apple hardware, software, and peripherals.
• Knowledge of mobile device management (MDM) tools (Jamf, AirWatch, Intune).
• Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.
• Excellent problem-solving, multitasking, and organizational abilities.
• Strong communication skills and a customer-first mindset.
• Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.
• US Citizenship Required On Site

Responsibilities

• Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems.
• Deliver executive support services, including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.
• Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
• Assist with setup, configuration, and management of Apple and iOS devices.
• Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune.
• Perform regular maintenance, security updates, and system optimizations on Apple devices.
• Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).
• Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
• Collaborate with IT team members to implement IT projects and support new initiatives.
• Document troubleshooting processes, system configurations, and resolutions.

Skills

Apple iOS

Apple macOS

Executive support

Desktop Support

IT Helpdesk

Tools

Jamf

AirWatch

Intune

Job description

General Dynamics Information Technology (GDIT) seeks a Sr. Desktop Support Specialist (Apple Support) to deliver expert end-user support for Apple iOS and macOS on-site in Washington, DC, with emphasis on executive service and rapid troubleshooting.

You will administer MDM solutions (Jamf, AirWatch, Intune), maintain hardware/software inventories, and educate executives on best-practices for iOS, macOS, Teams, Zoom and Office 365. US citizenship is required.