Executive Administrative Assistant

Xtend; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Xtend in Grand Rapids, MI is seeking an Executive Administrative Assistant to provide high-level administrative support to executive leadership. This role involves coordinating calendars, company events, and travel arrangements while maintaining exceptional service delivery.

The ideal candidate should possess strong organizational skills, excellent communication abilities, and a background in executive administrative support. Join us to contribute to our mission-driven culture dedicated to service excellence.

Qualifications

• 2-3 years of executive administrative support experience required.
• Experience handling confidential and sensitive information with discretion.
• Ability to work independently and take initiative.

Responsibilities

• Provide executive-level administrative support to the Xtend and USA CUSO Leadership Teams.
• Coordinate executive calendars, meetings, travel arrangements, and special projects.
• Organize, document, and support Board of Directors meetings and related activities.

Skills

Organizational skills

Verbal communication skills

Written communication skills

Microsoft Office proficiency

Attention to detail

Customer service skills

Education

High School Diploma/GED

Associate degree in a business-related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Description

Xtend and USA CUSO are seeking an Executive Administrative Assistant to provide high-level administrative support to executive leadership while helping coordinate board activities, company events, travel arrangements, and organizational communications. This role is ideal for a highly organized professional who thrives in a fast-paced environment, excels at managing multiple priorities, and enjoys supporting leadership teams through exceptional service and attention to detail.

This is a full-time, in-office position, 8:00am-5:00pm Monday thru Friday.

What You'll Do

• Provide executive-level administrative support to the Xtend and USA CUSO Leadership Teams
• Coordinate executive calendars, meetings, travel arrangements, and special projects
• Organize, document, and support Board of Directors meetings and related activities
• Coordinate Leadership Team meetings, events, and strategic planning sessions
• Manage and maintain Board websites and related documentation for Xtend and USA CUSO
• Coordinate logistics for internal events, client meetings, conferences, and special functions
• Arrange gifts, recognition items, event materials, and milestone celebrations
• Prepare professional correspondence, reports, presentations, and meeting materials
• Facilitate communication between executives, team members, clients, and external partners
• Maintain organized filing systems, records, and administrative documentation
• Support after‑hours events and organizational functions as needed
• Perform additional duties and special projects in support of organizational goals

What You Bring

• High School Diploma/GED required
• Associate degree in a business‑related field preferred
• 2-3 years of executive administrative support experience required
• Advanced proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Exceptional organizational skills and ability to manage multiple priorities simultaneously
• Strong attention to detail and commitment to accuracy
• Excellent verbal and written communication skills
• Professional phone etiquette and customer service skills
• Ability to work independently and take initiative
• Experience handling confidential and sensitive information with discretion
• Ability to meet deadlines in a dynamic, fast‑paced environment
• Willingness to work occasional evenings and support special events as needed
• Valid driver's license and ability to travel for meetings, conferences, and organizational events

Why You'll Love Working With Us

You’ll work directly with organizational leaders and play an important role in supporting strategic initiatives, board governance, and company operations. This position offers exposure to executive decision‑making, opportunities to coordinate high‑profile events and projects, and the chance to contribute to a collaborative, mission‑driven culture focused on service excellence and professional growth.

What are Xtend and USA CUSO?

Xtend and USA CUSO are Credit Union Service Organizations (CUSOs) dedicated to providing innovative business, operational, and support solutions to credit unions nationwide. Through collaboration, expertise, and cooperative values, we help credit unions strengthen operations and better serve their members. Join our team and become part of an organization committed to service, leadership, and industry excellence.

Requirements

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Travel: This position will require employee to travel in the Grand Rapids areas on a weekly basis to pick up food and supplies for catering events. The position requires mobiles to be on feet for extended periods of time, could be in excess of 3-4 hours.

NOTICE

This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.

CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.