Executive 365 Tier-3 Support Engineer (Remote)

Socket.dev; Salt Lake City (UT); On-site; USD 100,000 - 109,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

Concept Solutions seeks an experienced Microsoft 365 Tier 3 Support Engineer to support FAA executives and staff with Exchange Online, Teams, and 365 apps. This role provides white-glove support, coordinates with engineering teams and vendors, and maintains SOPs and automation scripts.

The position involves remote work (West Coast), salary $100k–$109k, FAA clearance, and a Monday–Friday schedule. You will contribute to ongoing collaboration platform improvements and reporting.

Qualifications

• Bachelor’s degree in Business Management, Computer Science, or IT Management.
• 5+ years of experience in Configuration Management, Change Management, or a closely related IT discipline.
• Proven experience providing Tier 3 support to executive leadership.
• Experience delivering Tier 3 support in a large enterprise environment supporting at least 2,000 users.
• Advanced troubleshooting experience with Microsoft 365, including Exchange Online, OWA, Teams, and 365 applications.

Responsibilities

• Provide white-glove Tier 3 support for FAA executives and executive staff.
• Coordinate escalations with internal engineering teams, Microsoft, vendors, and FAA support organizations.
• Create, review, update, and maintain SOPs, KBAs, and Job Aids.
• Develop, maintain, and enhance scripts supporting operational processes.
• Identify opportunities to improve support workflows through automation and process enhancements.

Skills

Executive support

Tier 3 support

Customer service

Communication skills

Troubleshooting

Education

Bachelor’s degree in Business Management, Computer Science, or IT Management

Tools

PowerShell scripts

MFCMAPI

ServiceNow

Power Platform

Google Workspace

Job description

Concept Solutions seeks an experienced Microsoft 365 Tier 3 Support Engineer to support FAA executives and staff with Exchange Online, Teams, and 365 apps. This role provides white-glove support, coordinates with engineering teams and vendors, and maintains SOPs and automation scripts.

The position involves remote work (West Coast), salary $100k–$109k, FAA clearance, and a Monday–Friday schedule. You will contribute to ongoing collaboration platform improvements and reporting.