Executive 365 Support Engineer – Remote, Tier 3

Socket.dev; Spokane (WA); On-site; USD 100,000 - 109,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with matching

Job summary

Concept Solutions seeks a Microsoft 365 Tier 3 Support Engineer to support FAA executives and staff across Exchange Online, Teams, and 365 apps. You’ll provide high-level, white-glove support, coordinating with Microsoft and FAA teams to ensure seamless collaboration services.

In this role, you’ll develop automation, create SOPs/KBAs, and maintain ServiceNow reporting while supporting over 60,000 FAA users and contractors.

Qualifications

• Bachelor’s degree in Business Management, Computer Science, or IT Management.
• 5+ years of experience in Configuration Management, Change Management, or related IT discipline.
• Proven Tier 3 support experience for executive leadership.
• Experience supporting 2,000+ users in a large enterprise.
• Advanced troubleshooting of Microsoft 365 components (Exchange Online, OWA, Teams, 365 apps).
• Skill in coordinating vendor and IT-team escalations and building automation scripts.

Responsibilities

• Provide Tier 3 white-glove support for FAA executives and staff.
• Troubleshoot Exchange Online, OWA, Teams, and Microsoft 365 apps.
• Coordinate escalations with vendors and FAA engineering teams.
• Develop and maintain PowerShell scripts to automate processes.
• Create and maintain SOPs, KBAs, and job aids.
• Generate ServiceNow reports and insights.

Skills

Tier 3 support

Executive communication

Customer service

Analytical troubleshooting

PowerShell scripting

Education

Bachelor’s degree in Business Management, Computer Science, or IT Management

Tools

PowerShell

MFCMAPI

ServiceNow

Job description

Concept Solutions seeks a Microsoft 365 Tier 3 Support Engineer to support FAA executives and staff across Exchange Online, Teams, and 365 apps. You’ll provide high-level, white-glove support, coordinating with Microsoft and FAA teams to ensure seamless collaboration services.

In this role, you’ll develop automation, create SOPs/KBAs, and maintain ServiceNow reporting while supporting over 60,000 FAA users and contractors.