Exec Housekeeper

TPG Hotels and Resorts; Providence (RI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan with company’s

Paid Time Off

Employee Assistance Program

Amazing hotel discounts

Job summary

Hilton Hotel in Providence is seeking an Executive Housekeeper to oversee the daily operation of the housekeeping department, ensuring rooms, public areas, and facilities meet high cleanliness and safety standards.

The role emphasizes staff recruitment and training, scheduling, enforcing standards, inventory control, and collaboration with maintenance and front desk to enhance guest experiences. Strong leadership and communication are essential.

Qualifications

• High school diploma required; hospitality degree a plus.
• Minimum 2+ years in supervisory/managerial housekeeping role.
• Strong communication and interpersonal skills for staff and guests.
• Excellent organization and time-management abilities.
• Detail-oriented with commitment to high quality standards.
• Leadership to manage and motivate a diverse team.

Responsibilities

• Oversee day-to-day housekeeping operations.
• Recruit, train, and supervise staff; create schedules.
• Enforce cleaning standards; conduct audits for quality control.
• Manage inventory and coordinate with purchasing for supplies.
• Address guest concerns and improve guest satisfaction.
• Coordinate with maintenance and front desk for room status.

Skills

Staff management

Leadership

Communication

Organizational skills

Time management

Attention to detail

Adaptability

Industry standards

Microsoft Office

Education

High school diploma

Hospitality degree (advantage)

Tools

Microsoft Office

Job description

Job Overview

Exciting Opportunity at the Newly Renovated Hilton Hotel! The Executive Housekeeper is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

What You'll Be Doing

• Staff Management:
  • Recruit, train, and supervise housekeeping staff.
  • Create department schedules and assign duties to housekeeping personnel daily.
  • Conduct performance evaluations and provide feedback to staff.
  • Provide ongoing training to housekeeping staff.
  • Implement and update training programs to improve efficiency and performance.
• Cleaning Standards:
  • Establish and enforce cleaning standards and procedures.
  • Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
  • Ensure compliance with health and safety regulations.
  • Implement quality control programs to maintain high standards of cleanliness.
  • Conduct regular audits to ensure adherence to established standards.
• Inventory Management:
  • Maintain inventory of cleaning supplies and equipment.
  • Coordinate with the purchasing department for the procurement of cleaning materials.
  • Control costs and expenses within the allocated budget.
• Guest Satisfaction:
  • Address guest complaints and concerns related to housekeeping.
  • Implement measures to enhance guest satisfaction and experience.
• Communication:
  • Liaise with other departments to coordinate housekeeping activities.
  • Communicate with front desk staff to ensure accurate room status information.
  • Report maintenance issues and coordinate with the maintenance department for timely resolution.

What You Bring

• A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.
• Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with staff and guests effectively.
• Excellent organizational and time-management skills.
• Strong attention to detail and a commitment to maintaining high-quality standards.
• Leadership skills to manage and motivate a diverse team.
• Ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.
• Proficiency in using basic computer applications such as Microsoft Office.
• Ability to work flexible hours and adapt to changing priorities.

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

Benefits vary by location.

EEO/VET/DISABLED M/F