Excursion Train Onboard Lead

United States Sugar Corporation; Clewiston (FL); On-site; USD 40,000 - 62,000; Full time

Job summary

United States Sugar Corporation is seeking an Onboard Coordinator to lead the excursion train's guest-facing team. You will oversee Car Hosts, ensuring hospitality, safety, narration, and housekeeping tasks are executed flawlessly aboard passenger cars.

The role requires strong leadership, excellent communication, and the ability to coordinate with the operations crew to deliver a high-quality, secure passenger experience across excursions.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED preferred.
• Excellent customer service, verbal communication, and written communication skills.
• Ability to read, speak, and write English and deliver clear public-address announcements.
• Strong leadership, coaching, conflict-resolution, and problem-solving abilities.
• Excellent organizational, time-management, and multitasking skills.
• Ability to make quick, sound decisions in a fast-paced passenger environment with limited space.
• Ability to maintain accurate job-related documentation and post-trip operational logs.
• Ability to follow instructions, safety requirements, housekeeping procedures, and company protocols.
• Sound judgment regarding passenger needs, crew coordination, train operations, and safety.

Responsibilities

• Manage and mentor Car Hosts during scheduled excursions, assigning staff to designated passenger cars based on operational needs.
• Conduct pre-trip briefings with Car Hosts to communicate schedule updates, special passenger needs, safety reminders, and service goals.
• Monitor performance to ensure Car Hosts provide exceptional hospitality, adhere to uniform standards, and maintain positive, enthusiastic interactions with passengers.
• Provide real-time coaching and address onboard personnel issues professionally and decisively.
• Enforce all railroad safety regulations and company policies, ensuring Car Hosts strictly follow onboard safety rules.
• Serve as the primary incident commander during onboard emergencies, coordinating first aid, CPR, or medical response when a passenger or crew member becomes ill or injured.
• Oversee onboard system checks to verify that windows, doors, climate controls, and safety equipment function correctly before departure and throughout each excursion.
• Inspect passenger cars before, during, and after excursions to ensure a clean, orderly, and sanitary environment.
• Oversee maintenance tasks performed by Car Hosts, ensuring restrooms are serviced, trash is managed, and spills or window smudges are promptly cleaned.
• Assist with Car Host duties, including boarding, seating, cleaning, and public-address announcements, during peak periods or staffing shortages.

Skills

Customer service

Verbal communication

Written communication

English proficiency

Leadership

Coaching

Conflict resolution

Problem solving

Organizational skills

Time management

Multitasking

Decision making

Safety awareness

Public announcements

Education

High school diploma or GED

Job description

United States Sugar Corporation is seeking an Onboard Coordinator to lead the excursion train's guest-facing team. You will oversee Car Hosts, ensuring hospitality, safety, narration, and housekeeping tasks are executed flawlessly aboard passenger cars.

The role requires strong leadership, excellent communication, and the ability to coordinate with the operations crew to deliver a high-quality, secure passenger experience across excursions.