Exchange Engineer: Technical Lead & Mentor

SRI Tech solutions Inc; Bellevue (WA); On-site; USD 75,000 - 95,000; Full time

Job summary

SRI Tech solutions Inc in Bellevue, Washington, is looking for a Technical Lead to build technical skills for Support Engineers by providing mentorship and guidance. Responsibilities include reviewing cases, conducting regular meetings, and maintaining relationships with Technical Advisors.

Ideal candidates should have 2+ years of experience in technical troubleshooting along with exceptional interpersonal skills. Certifications like MCITP, MCTS, or MCP are preferred but not mandatory.

Qualifications

• 2+ years prior experience in technical troubleshooting, preferably at the Enterprise level.
• Demonstrates self-assurance in leading others in challenging assignments.
• Exceptional written and verbal communication skills.

Responsibilities

• Build technical skills of Support Engineers through mentoring.
• Review Support Engineer open cases and provide technical guidance.
• Conduct case review meetings weekly.

Skills

Technical troubleshooting

Interpersonal and communication skills

Understanding of Active Directory

Knowledge of networking concepts

Education

MCITP, MCTS or MCP (not mandatory)

Job description

SRI Tech solutions Inc in Bellevue, Washington, is looking for a Technical Lead to build technical skills for Support Engineers by providing mentorship and guidance. Responsibilities include reviewing cases, conducting regular meetings, and maintaining relationships with Technical Advisors.

Ideal candidates should have 2+ years of experience in technical troubleshooting along with exceptional interpersonal skills. Certifications like MCITP, MCTS, or MCP are preferred but not mandatory.