Exam Services Lead – Accessible Testing & Operations

Indiana University; Bloomington (IN); On-site; USD 20,664 - 38,572; Full time

Benefits offered by this job

Medical and dental insurance

Tuition subsidy for IU courses

Paid time off

Employee assistance program

Job summary

Indiana University Bloomington is seeking a Support Services Coordinator to oversee accommodated exam operations, coordinate administration, and manage student staff. The role ensures secure, efficient, accessible testing while maintaining staffing, scheduling, and compliance with policies.

Responsibilities include training staff, coordinating with faculty, and managing records and materials for peak periods, with strong emphasis on accuracy and service quality.

Qualifications

• High school diploma or equivalent is required.
• Bachelor's degree preferred in education, public affairs, counseling, social work, business, or related field.
• 4 years in related field.
• Strong communication and organizational skills.

Responsibilities

• Oversee daily testing center operations for accommodated exam administration.
• Coordinate exam administration and schedules with faculty and campus partners.
• Supervise part-time student staff; onboard and train.
• Ensure testing policies, security, and accessibility requirements compliance.
• Maintain records, staffing, and room assignments during peak periods.
• Maintain recruitment materials and track applicant status.
• Communicate with HR and campus partners throughout hiring process.
• Provide coaching and advancement opportunities.

Skills

Communication skills

Professionalism

Time management

Quality focus

Adaptability

Detail-oriented

Initiative

Customer relationships

Education

High school diploma or equivalent

Bachelor's degree preferred in education or related field

Job description

Indiana University Bloomington is seeking a Support Services Coordinator to oversee accommodated exam operations, coordinate administration, and manage student staff. The role ensures secure, efficient, accessible testing while maintaining staffing, scheduling, and compliance with policies.

Responsibilities include training staff, coordinating with faculty, and managing records and materials for peak periods, with strong emphasis on accuracy and service quality.