Exam Proctoring Center Lead

The University of Massachusetts Amherst; Amherst (MA); Presencial; USD 52.000 - 72.000; Jornada completa

Descripción de la vacante

The University of Massachusetts Amherst is seeking an Exam Proctoring Manager to oversee the planning, coordination, and daily operations of the Examination Proctoring Center. You will supervise a large student staff and ensure access to exam accommodations for eligible students with disabilities, partnering with faculty and Disability Services to interpret requirements.

You will manage secure receipt, storage, and delivery of examinations across multiple campuses, maintain accommodation

Formación

• Bachelor’s Degree.
• Two or more years of office administration experience.
• Work experience includes training and supervision.
• Experience working with multiple technology platforms including the Microsoft Office Suite and database technology.
• Knowledge of the needs, characteristics and resulting social, informational and educational concerns of individuals with disabilities.
• Excellent customer service experience.
• Ability to exercise sound judgment and exercise discretion in handling confidential and valuable information.
• Strong organizational and clear written and oral communication skills.

Responsabilidades

• Oversee daily operations of the Disability Services Examination Proctoring Center, including hiring, training, supervision, and scheduling a large student staff.
• Coordinate with multiple campuses to offer equitable service and manage volunteer staff during peak periods.
• Maintain exam accommodation structures and secure processing of examinations across campuses and remote/hybrid classes.
• Collaborate with faculty and staff to implement accommodations and manage secure testing environments.
• Develop and implement procedures for scheduling and administering accommodated exams and train student assistants.

Conocimientos

Office administration experience

Training and supervision

Excellent customer service

Strong organizational and written/oral

Ability to exercise sound judgment

Educación

Bachelor’s Degree

Herramientas

Microsoft Office Suite

Database technology

Descripción del empleo

The University of Massachusetts Amherst is seeking an Exam Proctoring Manager to oversee the planning, coordination, and daily operations of the Examination Proctoring Center. You will supervise a large student staff and ensure access to exam accommodations for eligible students with disabilities, partnering with faculty and Disability Services to interpret requirements.

You will manage secure receipt, storage, and delivery of examinations across multiple campuses, maintain accommodation