Exam Accessibility & Proctoring Operations Manager

Columbia University; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Columbia University in New York seeks a Manager of Exam Accommodations to lead the provision of testing services for students with disabilities. You will oversee proctoring, test administration, and the infrastructure that supports accommodations across the campus.

Reporting to the Director, you will supervise approximately 175 part-time staff, ensure policy compliance, maintain records, and collaborate with Disability Services to deliver effective accommodations while upholding academic

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years related experience in accommodations.
• Experience in postsecondary academic accommodations preferred.
• Ability to work in a diverse, demanding environment.
• Detail-oriented with ability to manage complex processes.
• Excellent written, oral, interpersonal, analytical, and organizational skills.
• Supervisory experience with hiring and training student employees.

Responsibilities

• Manages exam administration: scheduling exams with students and faculty, reserving rooms, coordinating proctor schedules, and ensuring secure testing.
• Oversees daily exam volume, maintains accuracy for accommodations, and ensures testing integrity.
• Recruits, hires, trains, and supervises casual staff (note-takers, scribes, proctors, interpreters). Establishes schedules and manages attendance.
• Provides supervision and mentoring for staff, including scheduling of the Assistant Manager.
• Liaises with faculty and Disability Services to provide accommodations; maintains student records.
• Evaluates accommodations effectiveness and updates policies and procedures.
• Compiles data on accommodations usage and costs; manages electronic databases.
• Performs other duties as assigned.

Skills

Attention to detail

Supervisory experience

Strong communication

Analytical and organizational skills

Diversity and teamwork

Education

Bachelor's degree or equivalent

Experience in postsecondary accommodations

Tools

Database systems

Job description

Columbia University in New York seeks a Manager of Exam Accommodations to lead the provision of testing services for students with disabilities. You will oversee proctoring, test administration, and the infrastructure that supports accommodations across the campus.

Reporting to the Director, you will supervise approximately 175 part-time staff, ensure policy compliance, maintain records, and collaborate with Disability Services to deliver effective accommodations while upholding academic