Exam Prep & Training Coordinator

TP; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

TP is seeking an Exam Prep Administrator to oversee the candidate experience for training programs conducted virtually or in-person. You will manage class sessions, attendance, and performance tracking, while communicating with agents and leadership to ensure smooth operations.

Responsibilities include coordinating exam scheduling, handling post-training duties, and providing guidance to candidates. The role demands strong organizational and communication skills in a fast-paced environment.

Qualifications

• High School Diploma required.
• Experience in training/ administrative/customer service within a call-center environment is a plus.
• Excellent communication and interpersonal abilities.

Responsibilities

• Co-Facilitate and support daily class sessions, ensuring engagement and adherence to expectations.
• Record and monitor attendance, addressing discrepancies or issues.
• Provide individualized guidance and support to candidates during training.
• Coordinate and manage exam scheduling, tracking results and related data.
• Maintain clear communication with leadership, candidates, and colleagues regarding progress and outcomes.
• Review and audit class records for accuracy and completeness.
• Provide support to colleagues and assist with training-related tasks.

Skills

Organizational skills

Time management

Communication

Interpersonal skills

Microsoft Office

Google Workspace

Education

High School Diploma

Tools

Microsoft Office Suite

Google Workspace

Job description

TP is seeking an Exam Prep Administrator to oversee the candidate experience for training programs conducted virtually or in-person. You will manage class sessions, attendance, and performance tracking, while communicating with agents and leadership to ensure smooth operations.

Responsibilities include coordinating exam scheduling, handling post-training duties, and providing guidance to candidates. The role demands strong organizational and communication skills in a fast-paced environment.