Exam Center Proctor: Flexible Hours, Customer Focus

Prometric; Jefferson City (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

12 Paid Holidays

No sales/quotas

Office setting

No inventory or overnight shifts

Paid training

Sick time

401K

Employee Assistance Program

Vision

FSA

Legal

Vacation

Job summary

Prometric in Jefferson City, MO is seeking a Test Center Administrator to join our team. As the face of Prometric in the test center, you will greet examinees, verify identification, and uphold exam integrity by enforcing policies and security measures throughout each testing session.

This role requires 18+ years of age, a high school diploma or equivalent, and at least one year of in-person customer service.

Qualifications

• High school diploma or equivalent required.
• College experience a plus.
• At least 1 year of customer service experience required, in person.
• Must be 18 years of age.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Skills

Customer service

Communication

Report writing

Multitasking

Teamwork

Education

High school diploma or equivalent

College experience a plus

Tools

MS Office

Outlook

Explorer/Web browsing

Job description

Prometric in Jefferson City, MO is seeking a Test Center Administrator to join our team. As the face of Prometric in the test center, you will greet examinees, verify identification, and uphold exam integrity by enforcing policies and security measures throughout each testing session.

This role requires 18+ years of age, a high school diploma or equivalent, and at least one year of in-person customer service.