EVS Supervisor - Luxury Resort Guest Experience

MGM Resorts; South Carolina; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Professional development programs

Free meals in employee dining room

Free parking on/off-shift

Job summary

Bellagio seeks an Environmental Services Supervisor to lead a team in delivering clean, welcoming environments for guests.

You will supervise EVS staff, manage schedules, training, and coaching, and ensure strict adherence to service standards across casino and public areas. This role requires at least two years in EVS/PAD, a HS diploma, and strong guest service skills; Forbes/AAA experience preferred.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• Two years of EVS/PAD experience, preferably in Forbes Travel Guide 5 Star or AAA 5 Diamond Resort.

Responsibilities

• Supervise a team of Environmental Services (EVS) employees, including scheduling, training, coaching, counseling, and disciplinary responsibilities
• Provide direction and support to ensure the highest cleanliness standards are maintained throughout the casino, public areas, offices, and other assigned areas
• Manage employee questions and guest concerns, ensuring all department procedures, policies, and service standards are followed during the shift
• Conduct daily inspections, pre-shift briefings, and team updates; provide training, coaching, and facilitate required compliance training as needed
• Prepare end-of-shift reports and coordinate with Facilities to address property maintenance issues

Skills

Leadership

Customer service

Team coordination

Communication

Education

High School Diploma or GED

Job description

Bellagio seeks an Environmental Services Supervisor to lead a team in delivering clean, welcoming environments for guests.

You will supervise EVS staff, manage schedules, training, and coaching, and ensure strict adherence to service standards across casino and public areas. This role requires at least two years in EVS/PAD, a HS diploma, and strong guest service skills; Forbes/AAA experience preferred.