Public Areas EVS Supervisor — Guest Experience Leader

Palms; Las Vegas (NV); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Learning programs

Benefits

Job summary

Palms Casino Resort, including Palms Place, seeks a dedicated Environmental Services Supervisor to oversee the public areas and lead a motivated team. You will enforce standards, inspect spaces, and coordinate external services to maintain a pristine guest environment.

Ideal candidates bring at least one year in hotel environmental services, strong English communication, and the ability to mentor staff. This role requires a professional appearance and flexible scheduling to meet guest needs.

Qualifications

• Minimum one year of Environmental Service or Public Area experience in a hotel environment.
• Customer service experience is preferred and must be courteous and efficient.
• Strong written and verbal communication skills required.
• Must present a professional image per handbook policies.
• Knowledge of cleaning supplies, SDS, and safety guidelines is beneficial.
• Must speak English proficiently; bilingual is preferred.

Responsibilities

• Supervise day-to-day cleaning of all public areas.
• Conduct routine inspections of lobby, restaurants, lounges, pool area, restrooms, and related spaces.
• Lead and update the team; conduct staff meetings.
• Coordinate outside services such as pest control and window cleaning.
• Ensure compliance with company rules and department policies.
• Maintain carpet and hard flooring to schedule standards.
• Anticipate guest needs and respond promptly.
• Report maintenance defects to facilities.
• Monitor grooming standards and attendance.
• Allocate staffing resources and manage schedules.
• Provide feedback on performance and report disciplinary issues.

Skills

Customer service

Communication skills

Leadership

Team mentoring

English proficiency

Bilingual

Job description

Palms Casino Resort, including Palms Place, seeks a dedicated Environmental Services Supervisor to oversee the public areas and lead a motivated team. You will enforce standards, inspect spaces, and coordinate external services to maintain a pristine guest environment.

Ideal candidates bring at least one year in hotel environmental services, strong English communication, and the ability to mentor staff. This role requires a professional appearance and flexible scheduling to meet guest needs.