EVS Operations Supervisor

Hennepin County Medical Center; Minneapolis (MN); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Job summary

Hennepin Healthcare is seeking an EVS Operations Supervisor to lead environmental services staff at the Downtown Campus. This role offers full-time/part-time options with onsite and hybrid elements and requires coordinating with nursing and management to ensure a high standard of cleanliness.

Responsibilities include staff training, safety compliance, scheduling, and performance monitoring, with opportunities for professional development in environmental services.

Qualifications

• High School Diploma or GED required.
• Two years of supervisory experience or five+ years in healthcare environmental services with leadership.
• Equivalent combination of education and experience.

Responsibilities

• Lead and coach hourly staff; ensure high quality cleanliness.
• Coordinate with nursing and EVS to enhance patient experience.
• Monitor adherence to safety and chemical handling procedures.
• Prepare schedules and supervise staff assignments.
• Conduct inspections and report on areas of improvement.

Skills

Leadership

Communication

Customer service

Organization

Education

High School Diploma or GED

Two-year degree preferred

Tools

Bedtracking

Windows Office

Job description

Overview

Hennepin Healthcare is an integrated system of care that includes HCMC, a Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, plus a clinic system with primary care clinics in Minneapolis and across Hennepin County. The system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in suburban communities. It operates a large psychiatric program, home care, a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and to diversity, equity, inclusion, and belonging.

Summary

We are currently seeking an EVS Operations Supervisor to join our Unit/team. This full-time/part-time role will primarily work on-site/remote/hybrid (SHIFT).

Purpose of this position: Provides direct leadership and guidance to staff to ensure high level of cleanliness, quality and service is achieved and maintained. Assist with CMS and other regulatory compliance initiatives.

$500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

Qualifications Note: All qualifications described below are for this role.

Responsibilities

• Customer Relations: Monitor service binders in assigned areas on a daily basis taking appropriate action to alleviate concerns/comments
• Respond to concerns and requests with a sense of urgency and take necessary corrective action when needed
• Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service. Identify opportunities to improve patient services experience
• Operation Excellence: Proactive approach to identifying and correcting facility quality assurance concerns; timely follow-up required. Work with nursing, EVS staff and management to enhance patient experience, resolve concerns, address special requests, and pilot or implement with senior management approval
• Plan and coordinate project work to ensure proper frequencies are maintained
• Ensures duty lists are revised and current at all times
• Monitor daily equipment use, cleaning and maintenance
• Participate in facility quality assurance program and ensure a high quality percentage of cleanliness in assigned areas; perform daily inspections
• Handle or delegate special requests or projects as assigned
• Ensure proper supply control and staff training in the safe and effective use of all chemicals
• Ensure housekeeping office, storage and closets are clean and organized

People Management

• Coach hourly staff; design group employee recognition and training programs, and provide one-on-one or small group training for hourly employees
• Encourage staff creativity and innovation; assign staff to established work areas
• Review duty lists with regular and relief staff; manage equipment assignments
• Participate in staff selection and interviews; ensure proper orientation and training
• Approve days off and vacations in accordance with staffing needs
• Provide and monitor guidance and motivation; discipline when necessary via progressive discipline
• Participate in performance evaluations and make recommendations as needed

Administration

• Conduct in-service training for department employees; ensure compliance with hospital, housekeeping, and safety standards
• Evaluate and update housekeeping standards and procedures; evaluate quality of services
• Inspect all work areas, including those cleaned by contractors
• Assist in evaluating and recommending equipment and supplies; assist in interviewing and evaluating employees
• Prepare reports and maintain records; participate in special projects
• Plan staff work schedules; perform duties of Operations Manager as necessary

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• A minimum of two years related supervisory experience; OR five or more years\' experience in healthcare environmental services with two+ years demonstrated leadership, including knowledge of cleaning methods, products, and equipment
• Or an approved equivalent combination of education and experience

Preferred Qualifications:

• Two-year degree or higher in a relevant program
• Current or past certification and membership in a housekeeping-related association

Knowledge, Skills, Abilities:

• Effective written and oral communication from hourly staff to executive leadership
• Multi-tasking and prioritization
• Excellent customer service and training ability
• Organizational and adaptability skills
• Self-initiative, accountability, leadership
• Contract administration and office procedures knowledge
• Working EVS knowledge to meet goals
• Proficiency in Bedtracking and Windows Office software
• Ability to perform cleaning tasks and operate related machinery
• Train, evaluate performance, and supervise staff
• Enforce safety and facility policies
• Schedule work assignments and maintain records
• Demonstrate use of equipment and take rounds during shift
• Provide updates to leadership on staff and work situations
• Identify and correct problems in departmental operations
• Maintain cleanliness of facility and accountability

Total Rewards

• Competitive pay based on skills, licensure, education, and experience
• Extensive benefits program including Medical, Dental, Vision, Life, Disability, Retirement, PTO, Tuition reimbursement, and license/certification reimbursement (Available for benefit eligible positions)
• Complete list of benefits on the career site

Primary Location: MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)

Shift Detail: Day, Every 3rd Weekend

Job Level: Supervisor

Employee Status: Regular

Eligible for Benefits: Yes

Union/Non Union: Non-Union

Min / Max: $23.38 – $35.08

Job Posting: Jul-16-2026