EVS Operations Supervisor

Hennepin Healthcare; Minneapolis (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Hennepin Healthcare seeks an EVS Operations Supervisor to lead Environmental Services staff, ensuring cleanliness, quality, and service excellence on site. The role involves direct staff guidance, scheduling, training, and collaboration with nursing and management to meet CMS and safety standards.

Responsibilities include monitoring daily operations, conducting QA inspections, and driving process improvements while maintaining a positive patient experience in a fast‑paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• At least two years supervisory experience; or five+ years healthcare environmental services with leadership potential.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Monitor service binders daily and address concerns.
• Educate patients on EVS services and gather feedback.
• Identify opportunities to improve patient experience and service delivery.
• Plan and coordinate project work to maintain proper frequencies.
• Ensure duty lists are current and reviewed regularly.
• Monitor equipment use and maintenance and report issues.
• Participate in quality assurance inspections and safety programs.
• Train staff in safety, chemical handling, and customer service skills.
• Oversee staff orientation, performance evaluations, and scheduling.

Skills

Leadership

Communication

Customer service

Training

Staff scheduling

Education

High School Diploma or GED

Two-year degree

Housekeeping certification

Tools

Bedtracking

Microsoft Office

Job description

Summary

We are currently seeking a EVS Operations Supervisor to join our Unit/team. This full‑time/part‑time role will primarily work on‑site/remote/hybrid (SHIFT). Purpose of this position: Provides direct leadership and guidance to staff to ensure that high level of cleanliness, quality and service is achieved and maintained. Assist with CMS and other regulatory compliance initiatives.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible). Current List of non‑MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Nevada, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Colorado and Wisconsin.

Responsibilities

Customer Relations

• Monitor service binders in assigned areas on a daily basis taking appropriate action to alleviate concerns/comments
• Respond to concerns and requests with a sense of urgency and take necessary corrective action when needed
• Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service. Identify through interviews, discussions or observations opportunities to improve patient services experience

Operation Excellence

• Proactive approach to identifying and correcting facility quality assurance concerns; timely follow-up required..
• Work collaboratively with nursing, EVS staff and fellow management to enhance all patients’ experience—resolving patient/family concerns, addressing special requests, identifying creative approaches to pilot or implement with senior management approval
• Plan and coordinate project work to ensure that proper frequencies are maintained
• Ensures duty lists are revised and current at all times
• Monitor daily equipment use, cleaning and maintenance
• Participate in facility quality assurance program as required.
• Ensure high quality percentage of cleanliness is maintained in assigned areas of oversight.
• Perform quality assurance inspections daily or assigned
• Handles or delegates special requests or projects as assigned
• Ensures that proper supply control guidelines are followed and staff is trained in the safe and effective use of all chemicals
• Ensures housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times

People Management

• Coaching hourly staff. Design group employee recognition and training programs every other month. Additionally, design and administer one‑on‑one and small group hospitality or job specific/focused training for hourly employees
• Encourages and nurtures staff creativity and innovation within the healthcare program
• Assign staff to established work areas of project duties
• Reviews duty lists with regular and relief staff periodically
• Assign equipment to staff
• Participates in staff selection process and interviews candidates as needed
• Ensures that staff receive proper orientation, initial and on‑going training
• Approves days off, holidays and vacations, ensuring the facility’s needs are meet in accordance with hours and position controls
• Provide and monitor individual guidance/motivation of staff to enable full potential performance
• Discipline staff when necessary according to progressive disciplinary guidelines; monitor staff attendance and take proactive action when patterns of absenteeism are observed
• Participates in and sometimes conducts performance evaluations of staff and makes recommendations as needed

Administration

• Conducts, oversees and directs the providing of in‑service training for department employees;
• Insures compliance with hospital, housekeeping, and safety standards;
• Evaluates and updates housekeeping standards and procedures;
• Evaluates quality of housekeeping services provided;
• Checks all work areas including those cleaned by contractual services;
• Assists in evaluating and recommending the purchase of equipment and supplies;
• Assists in the processes of Interviewing, selection, and evaluation of employees in addition to the progressive disciplinary process;
• Prepares reports and maintains records;
• Participates in special projects;
• Plan staff work schedules
• Performs duties of Operations Manager as necessary

Qualifications

Minimum Qualifications

• High School Diploma or GED
• A minimum of two years related supervisory experience; OR five or more years’ experience in healthcare related environmental services or related with two or more years demonstrated leadership potential including extensive knowledge of cleaning methods/processes, products, and equipment/machinery
• OR an approved equivalent combination of education and experience

Preferred Qualifications

• A two year degree or higher in a relevant program
• Current or past certification and membership in a Housekeeping Related Association locally or nationally

Knowledge/ Skills/ Abilities

• Ability to communicate effectively in written formal and oral presentations from hourly staff to ELT level
• Ability to multi‑task and establish priorities for daily and weekly work
• Must possess excellent customer service skills and ability to train hourly workers in appropriate customer service techniques
• Ability to maintain organization and control in an ever‑changing environment
• Must exhibit self‑initiative, accountability, flexible and good leadership skills
• Must possess a thorough knowledge of contract administration and office procedures
• Must understand and conceptualize working knowledge of EVS to meet established goals and objectives
• Must be proficient in the use of Bedtracking and paging system(s) as well as Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Ability to perform cleaning tasks and operate associated machinery;
• Ability to train, evaluate performance and supervise departmental staff;
• Ability to enforce departmental and facility policies including safety practices;
• Ability to schedule work assignments;
• Ability to prepare and maintain appropriate records and reports;
• Ability to demonstrate use of existing and new equipment;
• Ability to make rounds of facility intermittently throughout the work shift;
• Ability to provide leadership team with updates regarding departmental staff and work situations;
• Ability to take appropriate action to identify and correct problems in departmental operations;
• Ability to accept responsibility and accountability for cleanliness of facility