EVS Housekeeping Supervisor: Lead Cleanliness and Service

Compass Group USA; Dexter (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

ESFM, the facilities management division of Compass Group USA, is seeking a Housekeeping Service Manager to oversee EVS/housekeeping operations and deliver superior customer service across assigned facilities.

The role requires leadership in recruitment, scheduling, and project coordination, with emphasis on quality assurance, safety, and staff development to maintain industry standards and client satisfaction.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• 1 or more years of supervisory/management experience.
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication skills.
• Excellent problem-solving skills both one-on-one and in group situations.
• Ability to utilize a participative approach to managing staff.
• Understanding of budgeting processes and awareness of profit and loss concepts.
• Excellent administrative and organizational skills and an ability to prioritize.

Responsibilities

• Maintains a high level of cleanliness in assigned areas.
• Participates in recruitment and staff selection process.
• Assists with housekeeper scheduling.
• Assigns established work areas and/or project duties.
• Plans and coordinates project work.
• Attends and participates in departmental staff meetings, development and training courses.
• Provides and monitors individual guidance and motivation to employees.
• Participates in facility Quality Assurance Program as required.
• Works with chemicals on a constant basis requiring special clothing or safety equipment.
• Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance.
• Ensures that all equipment is clean and professional in appearance at all times.
• Assists housekeepers on an as needed basis.
• Performs other duties as assigned.

Skills

Supervisory experience

Customer service

Communication skills

Problem-solving

Budgeting awareness

Administrative skills

MS Office proficiency

Education

CRCST certification preferred

Tools

MS Office Suite

Job description

ESFM, the facilities management division of Compass Group USA, is seeking a Housekeeping Service Manager to oversee EVS/housekeeping operations and deliver superior customer service across assigned facilities.

The role requires leadership in recruitment, scheduling, and project coordination, with emphasis on quality assurance, safety, and staff development to maintain industry standards and client satisfaction.