HOUSEKEEPING SERVICE MANAGER

Compass Group USA; Chesterfield (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's ESFM division is seeking a Housekeeping Service Manager to oversee the EVS/housekeeping operations and ensure high-level client service in a fast-paced environment.

The role focuses on supervisory duties, scheduling, and budgeting awareness with a daily shift from 1PM to 10PM, offering a comprehensive benefits package and opportunities for professional growth within a leading facilities management organization.

Qualifications

• 1+ year supervisory/management experience.
• Excellent written and oral communication skills.
• Strong customer service orientation.
• Ability to manage staff and scheduling.
• Budgeting awareness and P&L understanding.
• Proficient with MS Office programs.

Responsibilities

• Maintain high level of cleanliness in assigned areas.
• Participate in recruitment and staff selection process.
• Assist with staff scheduling.
• Coordinate project work and establish work areas.
• Attend departmental meetings and training.
• Provide guidance and motivation to employees.
• Support Quality Assurance programs.

Skills

Supervisory experience

Strong communication

Problem solving

Customer service

Team leadership

Budget awareness

Administrative skills

Stress management

Computer skills

Education

CRCST certification

Tools

MS Office

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Position Title: HOUSEKEEPING SERVICE MANAGER

Shift: Daily Hours – 1PM – 10PM

Other Forms of Compensation: none

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in
hospitality, ESFM elevates the workplace experience as the single source of innovativeFacilities Management solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Position Summary: As a Housekeeping Service Manager, you will be responsible for assisting in the successful operation and customer service of the EVS/housekeeping department.

Essential Duties and Responsibilities:

• Maintains a high level of cleanliness in assigned areas.
• Participates in recruitment and staff selection process.
• Assists with housekeeper scheduling.
• Assigns established work areas and or project duties.
• Plans and coordinates project work.
• Attends and participates in departmental staff meetings, development and training courses.
• Provides and monitors individual guidance and motivation to employees.
• Participates in facility Quality Assurance Program as required.

Qualifications

• 1 or more years of supervisory/management experience.
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication skills.
• Excellent problem-solving skills both one-on-one and in group situations.
• Ability to utilize a participative approach to managing staff.
• Understanding of budgeting processes and awareness of profit and loss concepts.
• Excellent administrative and organizational skills and the ability to prioritize.
• Ability to function appropriately under stressful conditions.
• CRCST or any other applicable sterile processing certification is preferred.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Works with chemicals on a constant basis requiring special clothing or safety equipment.
• Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance.
• Ensures that all equipment is clean and professional in appearance at all times.
• Assists housekeepers on an as needed basis

Associates at ESFM are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

ESFM

Brandy Wilson

Job Segment: Housekeeping, Service Manager, Hospitality, Customer Service