Housekeeping Operations Manager - Quality & People Leader

ESFM® USA; Memphis (TN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

ESFM seeks a Housekeeping Service Manager in Memphis, TN to support the EVS/housekeeping department, ensuring quality service and customer satisfaction. The role focuses on operations, staffing, scheduling, and coordinating project work to maintain high cleanliness standards.

Qualified candidates have 4+ years in related services and at least 1 year in supervision, with strong communication, budgeting awareness, and MS Office proficiency.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• 1+ year of supervisory/management experience.
• Excellent written and oral communication skills.
• Excellent problem-solving skills both one-on-one and in group situations.
• Ability to utilize a participative approach to managing staff.
• Understanding of budgeting processes and awareness of profit and loss concepts.
• Excellent administrative and organizational skills and an ability to prioritize.
• Ability to function appropriately under stressful conditions.
• CRCST or any other applicable sterile processing certification is preferred.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Associate’s degree is preferred.

Responsibilities

• Maintains a high level of cleanliness in assigned areas.
• Participates in recruitment and staff selection process.
• Assists with housekeeper scheduling.
• Assigns established work areas and or project duties.
• Plans and coordinates project work.
• Attends and participates in departmental staff meetings, development and training courses.
• Provides and monitors individual guidance and motivation to employees.
• Participates in facility Quality Assurance Program as required.
• Works with chemicals on a constant basis requiring special clothing or safety equipment.
• Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance.
• Ensures that all equipment is clean and professional in appearance at all times.
• Assists housekeepers on an as needed basis.
• Performs other duties as assigned.

Skills

Strong work ethic

Customer service

Communication skills

Problem-solving

Staff motivation

Budget awareness

Organizational skills

Stress management

Education

Associate’s degree preferred

CRCST certification preferred

Tools

MS Office

Word

Excel

PowerPoint

Outlook

Internet

Job description

ESFM seeks a Housekeeping Service Manager in Memphis, TN to support the EVS/housekeeping department, ensuring quality service and customer satisfaction. The role focuses on operations, staffing, scheduling, and coordinating project work to maintain high cleanliness standards.

Qualified candidates have 4+ years in related services and at least 1 year in supervision, with strong communication, budgeting awareness, and MS Office proficiency.