Events Technology Specialist

Southwestern Community College; Sylva (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Southwestern Community College seeks a Technical Support coordinator to manage events and AV in public facilities, implement instructional technology, and integrate new tech into classrooms.

Responsibilities include operating Myers Auditorium and Burrell Conference Center, supporting Extron/Crestron systems, and providing Google Meet hardware support. A.A.S. degree is required, with willingness to lift gear up to 35 pounds.

Qualifications

• A.A.S. degree in a related field is required.
• Experience with AV systems and classroom technology is preferred.
• Strong communication and customer service skills are essential.
• Familiarity with Google Workspace and conference hardware is beneficial.

Responsibilities

• Coordinate all events with the Lead Events Technology specialist.
• Manage event requests for internal and external users, including room setup and AV needs.
• Liaise for event spaces and post events on calendars; handle inquiries with contacts.
• Provide customer service to ensure events run smoothly.
• Operate and maintain Myers Auditorium and Burrell Conference Center equipment.
• Operate and maintain Slagle Board Room AV equipment.
• Support instructional technologies and assist faculty with tech use.
• Install and support Google Meet hardware and digital signage (RISE displays).
• Provide technical support for Extron and Crestron control systems.

Skills

Verbal and Written Communications

Sound and lighting systems

Video projectors

Video production

Digital Video

Web Conferencing

Lecture Capture

Google Workspace & Meet Hardware

Education

A.A.S. degree in related field

Tools

Extron

Crestron

Job description

Statement Of Primary Purpose

This position will coordinate internal and external groups using technology in the college's public facilities. It will also support and install instructional technology, incorporate technology use in the classroom environment, and implement new technologies in response to needs from instruction and learning. Additionally, the person holding this position will be responsible for keeping up with emerging technologies which could be used in the AV and instructional environment.

Statement Of Primary Purpose

This position will coordinate internal and external groups using technology in the college's public facilities. It will also support and install instructional technology, incorporate technology use in the classroom environment, and implement new technologies in response to needs from instruction and learning. Additionally, the person holding this position will be responsible for keeping up with emerging technologies which could be used in the AV and instructional environment.

Classification

Technical Support, Full-time, non-exempt staff

Essential Functions And Responsibilities

• Coordinate all events with the Lead Events Technology specialist
• Coordinate events requests for the college to include internal and external requesters with communications with person(s) of contact; room configuration, and AV technology needs
• Liaison for event spaces, meeting individuals & groups, troubleshooting their needs, along with our internal events with semester timelines, emails, & events calendar postings
• Provide customer service as an essential part of keeping our community & internal events running smoothly
• Operate and maintain Myers Auditorium and Burrell Conference Center and all the equipment assigned to each and facilitate events to include setup of tables and chairs
• Operate and maintain Slagle Board Room A/V equipment
• Participate in key college events such as commencement, career workshops, orientation, lectures and student events
• Provide A/V control systems maintenance and integration systems, specifically Extron and Crestron.
• Install and support Google Meet hardware
• Manage digital signage (RISE displays) where applicable
• Provide technical and administrative support as needed for instructional technologies
• Recommend, consult, and assist faculty and staff on the use of educational technologies
• Provide technical support to end users of complex educational technology

Additional Duties And Responsibilities

• Complete certified Crestron training online
• Team member on standby for classroom, and conference room problems
• Assist with the installation and maintenance of instructional technologies
• Help with other PC and printer support as needed

Minimum Qualifications

Education

A.A.S. degree in related field.

Skills

Knowledge and Skills

Working knowledge of:

• Verbal and Written Communications
• Sound and lighting systems
• Video projectors
• Video production
• Digital Video
• Web Conferencing
• Lecture Capture
• Google Workspace & Meet Hardware

Physical Demands

Ability to lift up to 35 pounds

Licensing Requirement

Valid NC drivers' license

Working Conditions and Environment

Normal workday, usually 8am - 5pm, Monday through Thursday and 8am-12p on Friday. Some evenings/nights, Saturdays and Sundays as needed with coordination. Typical campus environment.

Equipment Operation

Sound and lighting equipment, digital video, and still cameras.

This position description covers the most essential functions and duties associated with this position. Other duties may be assigned by the President or appropriate supervisory personnel. The College reserves the right to alter duties, responsibilities, conditions, working hours, and job title as necessary.