Events Staffing & Operations Manager

PRO EM; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

PRO EM is seeking an Event Staffing Manager to oversee the Associate Support team and coordinate staffing for large events. The role reports to the Director of Event Resources and acts as the main liaison with labor agencies, groups, and internal staff.

You will manage labor requests, contracts, timesheets, and payroll reconciliation. Responsibilities include maintaining NewDay data, ensuring paperwork is up to date, and delivering timely communications.

Qualifications

• Must be organized, detail oriented with strong communication and interpersonal skills.
• Working knowledge of all Microsoft Office programs.
• Ability to work independently and contribute to a team environment.
• Ability to manage and complete multiple assignments with great attention to detail and a positive attitude.
• Ability to manage conflicts and drive resolutions.
• Strong problem-solving skills with the ability to think quickly on feet.
• Must have a people-focused approach liaising with staff, agencies, employees, and clients.
• Demonstrate problem-solving and creativity.
• Experience in a busy, high-pressure environment.
• Excellent oral and written communication skills.
• Pro-active and show initiative.
• Must be available on weekends during some large events to support check-in functions.

Responsibilities

• Recruit, train, and manage Associate Support team
• Own and manage NewDay Database
• Reconcile contracts to reflect current contracts in POR
• Serve as primary contact for groups
• Ensure paperwork (COI, W9, Service Agreement) is up to date
• Send labor requests and create POs for labor
• Reconcile groups hours after each event
• Collect invoices and update purchase orders
• Create and maintain data in NewDay (employee numbers, groups)
• Create and manage group badges
• Review and fill schedules to meet staffing levels
• Reconcile post-event payroll
• Track and enter sign-in sheets
• Investigate payroll discrepancies
• Monitor timesheet edits and correct timely
• Communicate plan in NewDay
• Manage Monthly Availability Schedule
• Draft and send weekly update emails
• Perform other duties as assigned

Skills

Communication skills

Detail orientation

Organizational skills

Interpersonal skills

Tools

Microsoft Office

NewDay software

Job description

PRO EM is seeking an Event Staffing Manager to oversee the Associate Support team and coordinate staffing for large events. The role reports to the Director of Event Resources and acts as the main liaison with labor agencies, groups, and internal staff.

You will manage labor requests, contracts, timesheets, and payroll reconciliation. Responsibilities include maintaining NewDay data, ensuring paperwork is up to date, and delivering timely communications.