Events Specialist

ASM Global-SMG Puerto Rico I, LP.; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Legends Global is seeking an Event Specialist to support planning and execution of Coliseo de Puerto Rico events under supervision of the Event & Security Manager. You will coordinate communication between promoters and event staff, ensuring successful event delivery.

Preferred candidates hold a bachelor’s degree in facility/hospitality management or related field and have 2+ years in stadium/arena event management, with strong customer service and bilingual English/Spanish abilities.

Qualifications

• Knowledge of human behavior and crowd management principles.
• Excellent customer service is required.
• Strong written, verbal and interpersonal communication.
• Ability to work with diverse stakeholders including promoters and staff.

Responsibilities

• Coordinate communication between promoters and event staff to ensure successful events.
• Assist with event deployment and load-in/load-out coordination.
• Support pre-event production meetings and information sharing with departments and contractors.
• Identify risks and implement safe logistics; manage crowd behavior during events.
• Represent Legends Global professionally and handle customer inquiries.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Crowd management

Problem-solving

Flexibility

Education

Bachelor’s degree in facility management, hospitality management, business, or related field

Tools

Microsoft Office

Job description

The Event Specialist role at Legends Global will support the planning and execution of all events at the Coliseo de Puerto Rico under the general supervision of the Event & Security Manager. Legends Global is the premier partner to the world’s greatest live events, venues, and brands, delivering fully integrated premium services that keep partners front and center.

Role Overview

As an Event Specialist, you will coordinate communication between promoters and event staff, ensuring the successful execution of all Coliseo de Puerto Rico events.

Essential Duties and Responsibilities

• Assist with the events deployment.
• Work with Event Supervisors and Security staff in managing large crowds under constantly changing event environments.
• Have a full working understanding of the specific event post (i.e., ticket takers, ushers, concierges, security, crowd control, door screeners and guest relations) and possess the ability to communicate with manager/supervisor.
• Anticipate problems and appropriate solutions.
• Identify risks or hazardous situations from the physical structure of the building and create safe logistics for the event to continue.
• Help service all events by using effective written and verbal communication with event promoters, production managers and coliseum departments including third‑party contractors.
• Participate in pre‑event production meetings to communicate important event information with all departments and contractors.
• Assist in advising licenses on services available from independent contractors for events.
• Coordinate communication between building staff and show staff during load in and load out.
• Assist other departments in the preparation of building to meet the requirements of upcoming events.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Observe employee and crowd behavior before, during and after an event takes place.
• Represent the company in a polite and professional manner using proper customer service skills.
• Direct customer service complaints and inquiries to proper manager/supervisor.
• Abide by facility rules, regulations, policies, and procedures.
• Maintain the proper image and generate positive public relations with manager/supervisor and staff.
• Perform other duties as assigned by the Director of Events & Security and the Event & Security Manager.

Supervisory Responsibilities

• Assist the Director and Manager of Events in supervising employees in the Events Department.
• Carry out supervisory responsibilities in accordance with LEGENDS GLOBAL's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.
• Minimum of two years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting.
• Demonstrated experience working with various concert promoters, sporting teams, and special event meeting planners.
• Customer service background preferred.

Skills and Abilities

• Knowledge of human behavior, including crowd management principles, and the ability to implement effective crowd control techniques as necessary.
• Customer service is a focal point of any position at the Coliseo.
• Maintain an effective working relationship with clients, employees, exhibitors, and others encountered in the course of employment.
• Effectively communicate with co‑workers and manager/supervisor.
• Communicate with and take directions from immediate supervisor and facility management.
• Possess excellent written, verbal, and interpersonal skills and interact with all levels of staff, including management.
• Remain flexible and adjust to situations as they occur.
• Handle/resolve high tension situations and control unruly guests.
• Excellent problem‑solving and organizational skills.
• Work independently, exercising judgment and initiative.
• Possess professional presentation, appearance, and work ethic.
• Work flexible hours based on events, including daytime, evenings, weekends, and holidays as needed.
• Basic knowledge in Microsoft Office.
• Bilingual – English/Spanish.
• Valid driver’s license and relevant certificates, licenses, and registrations.

Note: Legends Global reserves the right to change or modify the employee’s job description, whether orally or in writing, at any time during the employment relationship.

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.