Events Permit Specialist

jacksonville.gov; Jacksonville, Northern (FL, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Flexible spending plans

Job summary

City of Jacksonville is seeking an Events Permit Specialist to review and process Special Event permits in accordance with city ordinances. The role requires applying procedures, interfacing with event holders, residents, and agencies, and performing data entry for permit packages.

Work is primarily in an office setting with some field assignments at events. Benefits include holidays, health plans, and a path toward public service loan forgiveness after ten years.

Qualifications

• Two years of education and/or experience in clerical work.
• Knowledge of laws, rules, and regulations governing special events permits.
• Ability to input data into computer terminals with accuracy.
• Ability to communicate effectively over the phone and via email.

Responsibilities

• Answers questions and explains permit requirements to customers and callers.
• Prepares permit packages and performs data entry for permit approvals.
• Maintains records, scans documents, and ensures filing accuracy.
• Resolves customer complaints and supports onsite event assignments.

Skills

Customer service

Data entry

Communication

Problem solving

Interpersonal skills

Education

Clerical education/experience

Tools

Adobe Pro

Microsoft Word

PowerPoint

AutoCAD

Job description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered "yes" to any of these questions, you need to complete your application now. Work for the city you love!!!

The Sports and Entertainment Office is actively seeking an Events Permit Specialist.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is administrative support work in the review and processing of Special Event permits in compliance with applicable City ordinances. The work requires knowledge of the rules and regulations governing the issuance of Special Event permits which is gained through specialized training and job experience. Contacts with others require skills in understanding and/or influencing people and are important in providing client services, including skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. The work is semi-routine in that tasks are covered by procedures and precedents involving a variety of situations, and requires some decision-making in choosing the appropriate method, technique, or procedure to follow. The work is patterned involving similar situations and generally requiring only the choice of the correct procedure. Work is performed primarily in an office environment with the occasional field work at an event. Operates standard office equipment such as personal computers. The physical demands consist mainly of sitting or standing at a workstation for extended periods of time. The work is performed under general supervision with varied work assignments and, although subject to standard practices and procedures, some latitude is permitted in setting priorities subject to superior's approval.

• Answers questions and explains permit requirements to customers and telephone callers.
• Provides clear expectations on procedures and regulations to event holders, residents, and governmental agencies.
• Performs data entry to maintain permit application, conditional and final permit approval.
• Ensures all documents are in permit package; scans package for digital storage and performs quality control on scanned documents prior to input into digital storage software.
• Onsite assignments related to the Office of Sports and Entertainments nine (9) signature events.
• Resolves customer complaints.
• Operates standard office equipment such as personal computers using word processing, spreadsheet, database, and related software applications including Adobe Pro, Microsoft Word to PowerPoint.
• Demonstrates proficiency in the City of Jacksonville's competencies.
• Performs related work as required.

• Knowledge of the laws, rules, and regulations governing the issuance of special events permits.
• Knowledge of customer service practices and procedures.
• Ability to input data into computer terminal with accuracy.
• Ability to read and interpret event site maps.
• Ability to explain permitting ordinances.
• Ability to make and verify mathematical calculations
• Ability to analyze and/or review special event permit submission files and records for accuracy and compliance with appropriate policies, and submission procedures.
• Ability to interview and gather information from event holders, residents, and general public.
• Ability to establish and maintain working relationships with other employees and the general public.
• Ability to communicate effectively both over the phone and via email.
• Ability to operate standard office equipment such as personal computers using word processing, spreadsheet, database, and related software applications including Adobe Pro, Microsoft Word, PowerPoint. Ability or experience with AutoCAD is encouraged.
• Ability to establish and maintain information, records, documents, and file systems.

• Two years of education and/or experience in clerical work, preferably working in permitting or event operations.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [e-mail]