Parking Supervisor

ASM Global-SMG; Jacksonville (FL); On-site; USD 20,664 - 34,440; Part time

Job summary

ASM Global-SMG is hiring a Parking Supervisor at the Jacksonville Sports Complex and Prime Osborn Convention Center. This role involves overseeing the daily operations of parking staff, ensuring excellent customer service, and resolving any issues that arise.

The ideal candidate will have supervisory experience, strong customer service skills, and must hold a valid Florida driver's license. Apply to join our dynamic team and facilitate smooth event parking.

Qualifications

• Must have a valid State of Florida driver’s License.
• Excellent customer service skills and the ability to resolve situations of conflict is mandatory.
• Two years’ experience in a customer service or management environment preferred.

Responsibilities

• Oversee daily supervision of parking staff.
• Assign work locations/duties of Parking Attendants.
• Resolve client and guest customer service issues.

Skills

Customer service skills

Conflict resolution

Supervisory skills

Education

Valid State of Florida driver’s license

Job description

POSITION: Parking Supervisor

DEPARTMENT: Parking

FLSA STATUS: Hourly/Part-Time/Non-Exempt

LOCATION: Jacksonville Sport Complex & Prime Osborn Convention Center

Responsible for overseeing the daily supervisor of the parking staff and ensuring excellent customer service at the Jacksonville Sports Complex and Prime Osborn Convention Center.

Essential Duties and Responsibilities

• Prepares and assigns work location/duties of Parking Attendants and Cashiers.
• Prepare, issue and reconcile change funds given to cashiers.
• Conducts briefings, while providing and collecting tools/equipment given to Parking Attendants.
• Provide guests with directions and other venue information.
• Conduct field/lot inspections; ensure operations are running smoothly; observe/resolve potential problems; determine and report maintenance needs.
• Assigns & supervises placement of signs, traffic cones and other event set-up materials.
• Supervises the process of parking ticket sales in accordance with established policies and procedures.
• Participate in the selection of parking staff; provide and/or coordinate staff training; work with employees to correct deficiencies; execute discipline procedures when required according to established policies and procedures.
• Resolves client and guest customer service issues with the utmost courtesy, kindness and thoroughness.
• Maintains host building contact to ensure smooth operation of event parking.
• May assist police with traffic control, work with police regarding law enforcement issues.
• Patrols parking facilities on a regular basis to ensure operational problems are met in a safe and timely manner.
• Sets-up and makes bank deposits on an as-needed basis.
• Other duties may be assigned.

Qualifications

• Must have a valid State of Florida driver’s License.
• Ability to read signs and follow simple oral and written instructions.
• Prepare clear and concise event shift reports.
• Excellent customer service skills and the ability to resolve situations of conflict is mandatory.
• Must be able to pass a background check to include a credit history report and meet corporate minimum requirements.
• Two years’ experience in a customer service or management environment and a minimum of two years in a supervisory role preferred.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodation to complete the application process may contact 904-630-3900.

To Apply

Please visit https://www.jaxevents.com/p/about/employment