Events Operations & Client Relations Manager

Allied Universal; Reno (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Disability insurance

Job summary

Allied Universal® is seeking a Client Operations Support Manager to oversee day-to-day administrative functions at an account level, including invoicing, scheduling, client relations, and interview/selection processes.

You will partner with Branch Leadership and functional teams to maintain system accuracy, ensure contractual compliance, and drive financial goals. This role requires strong leadership, organization, and communication within a fast-paced event security environment.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of administrative, human resources, employee onboarding, and/or classroom instructor experience.
• Prior work experience in a dynamic administrative environment.
• Excellent organizational skills with multi-tasking and prioritization.
• Strong communication with leadership; ability to influence stakeholders.

Responsibilities

• Maintain future work schedules and staffing plans; ensure trained personnel are assigned.
• Act in an event management capacity to meet vendor and client expectations.
• Recruit, interview, select, and train new employees; handle performance and grievances with HR input.
• Safeguard personnel information and payroll records; ensure proper documentation.
• Establish onsite inventory of critical supplies and emergency provisions.
• Assign personnel to match competencies to posts; balance overtime to meet goals.
• Oversee procurement and cost-reduction initiatives; manage event calendars.
• Provide coaching, mentoring, and performance feedback to staff.
• Enforce timekeeping procedures; conduct weekly audits for accuracy.

Skills

Excellent organizational skills

Strong communication skills

Analytical skills

Problem-solving skills

Interpersonal skills

Team leadership

Time management

Education

Bachelor’s degree in protective service, business, or related field

Associate’s degree (or 60 credits) in criminal justice

High school diploma or equivalent

Tools

ABI/WinTeam

Microsoft Office

Google Workspace

Job description

Allied Universal® is seeking a Client Operations Support Manager to oversee day-to-day administrative functions at an account level, including invoicing, scheduling, client relations, and interview/selection processes.

You will partner with Branch Leadership and functional teams to maintain system accuracy, ensure contractual compliance, and drive financial goals. This role requires strong leadership, organization, and communication within a fast-paced event security environment.