Events Manager

Mauna Lani, Auberge Collection; Waikoloa Beach Resort (HI); On-site; USD 75,000 - 79,000; Full time

Job summary

Mauna Lani, Auberge Collection in Waikoloa Beach Resort is seeking an Events Manager to lead dynamic events that enhance team culture and drive new business initiatives. This role requires expert-level organization and the ability to handle high-pressure situations.

The ideal candidate should possess strong communication skills and ideally have previous experience in a hotel or luxury brand environment. The position offers a salary range of $75,000 - $79,000 annually plus incentives.

Qualifications

• Any combination of education and experience that provides the required knowledge, skills, and abilities.
• Previous hotel experience in a similar role preferred.
• Experience with luxury brands preferred.

Responsibilities

• Plan and manage large-scale incentives, conferences, and group programs.
• Conduct planning site tours and entertain planners and clients on-site.
• Negotiate creative proposals and menu presentations.

Skills

Strong communication skills

Meticulous organization

Ability to operate computer systems

Event planning

Education

Bachelor’s Degree preferred

Tools

MS Office

Opera

Delphi

Social Tables

Job description

Company Description: Mauna Lani is a resort located on the sun‑drenched Kohala Coast of Hawaii, offering contemporary guest rooms, suites, private residences, oceanfront dining, multiple pools, a signature spa, and a sports program, providing transformational experiences and cultural immersion.

Job Description

Base salary range: $75,000 - $79,000 + incentive. The Events Manager is responsible for planning dynamic events to drive new business and strengthen team culture. The role requires meticulous organization, coordination of multiple moving parts under pressure, and handling last‑minute changes with minimal disruption.

• Plan and manage large‑scale incentives, conferences, and group programs.
• Discover clients’ event needs through a creative vision and experience selling approach, focusing on food and beverage upsells, miscellaneous upsells, and room rentals.
• Build and maintain relationships with local DMCs and third‑party planners.
• Conduct planning site tours and entertain planners and clients on‑site.
• Negotiate creative proposals and menu presentations to maximize revenue while meeting client needs.
• Attend and participate in meetings with hotel staff and clients, including operations briefings, RevMax calls, BEO meetings, pre‑con meetings, leadership meetings, menu tastings, and planning visits.
• Make timely decisions that balance client needs with financial, safety, and staffing goals.
• Finalize event requirements, up‑sell, and ensure effective communication through written reports and personal contact with all departments.
• Act as liaison for vendor/supplier client needs such as audio‑visual, florists, entertainment, transportation, and off‑site locations.
• Exhibit a professional demeanor and maintain a positive attitude toward team members and guests.
• Greet clients before events, lead pre‑conference introductions, check‑in daily on site, and conduct post‑conference interviews.
• Develop strong relationships with front office, food & beverage, and culinary teams to work in unity toward shared goals.

Qualifications

• Education: Any combination of education and experience that provides the required knowledge, skills, and abilities.
• Bachelor’s Degree preferred.

Experience

• Previous hotel experience in a similar role preferred.
• Experience with luxury brands preferred.
• Strong communication skills (telephone and in person).
• Strong writing and oral presentation skills.
• Knowledge of and ability to operate computer systems, including MS Office, Opera, Delphi, Social Tables, or equivalent systems.
• Basic knowledge of hotel operations.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All applicants are evaluated without regard to race, color, religion, sex, national origin, age, disability, or genetics.