Events Manager

Auberge; Waimea/Kamuela (HI); On-site; USD 75,000 - 79,000; Full time

Job summary

DHL Mahi Staffing, LLC is seeking an Event Planner/Coordinator to manage large scale incentives, conferences, and group programs at Auberge properties in Hawaii. You will uncover client needs, upsell food & beverage and room rentals, and build strong relationships with DMCs and planners.

Responsibilities include site tours, client entertainment on-site, and coordinating with hotel departments to maximize revenue while maintaining client satisfaction.

Qualifications

• Bachelor’s Degree preferred.
• Previous hotel experience in a similar role is preferred.
• Previous experience with luxury brands preferred.
• Strong communication (telephone and in person).
• Strong writing and oral presentation skills.
• Requires knowledge of and ability to operate computer systems, including MS Office, Opera, Delphi or equivalent system, Social Tables or equivalent system.
• Basic knowledge of hotel operations.

Responsibilities

• Plan and manage large scale incentives, conferences, and other group programs as needed.
• Uncover clients’ event needs through a creative approach of selling a vision and experience, with a focus on food and beverage upsell, miscellaneous upsells and room rental capture.
• Build and maintain relationships with local DMC and third party planners.
• Conduct planning site property tours and entertain planners and clients of group programs while onsite.
• Negotiate with clients through the use of creative event proposals and menu presentations to achieve maximum revenue potential while satisfying the clients’ needs.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning RevMax call, Resume Meeting, BEO Meeting, Pre-Con Meetings, Leadership Meetings, Menu Tastings, and Planning Visits.
• Make timely and impromptu decisions, which balance the clients’ needs with the financial, safety, and staffing goals of the hotel.
• Finalize the requirements of confirmed event bookings while maximizing revenue potential through up‑selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, Event Planners, Off‑site Locations, etc).
• Exhibit a professional demeanor through appearance and by maintaining a positive attitude toward all team members and guests.
• Be present to greet clients in advance of events, lead pre‑conference introduction of clients to the team, check‑in with them daily while onsite, and be present to review the final billing and conduct post‑conference interviews.
• Develop strong relationships with the property front office team and food & beverage and culinary team to ensure working in unity and always striving to achieve the same goals.

Skills

Strong communication

Writing & presentation

Education

Bachelor’s Degree preferred

Tools

MS Office

Opera

Delphi

Social Tables

Job description

Job Description

The base salary range for this position is $75k - $79k+ incentive.

• Plan and manage large scale incentives, conferences, and other group programs as needed.
• Uncover clients’ event needs through a creative approach of selling a vision and experience, with a focus on food and beverage upsell, miscellaneous upsells and room rental capture.
• Build and maintain relationships with local DMC and third party planners.
• Conduct planning site property tours and entertain planners and clients of group programs while onsite.
• Negotiate with clients through the use of creative event proposals and menu presentations to achieve maximum revenue potential while satisfying the clients’ needs.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning RevMax call, Resume Meeting, BEO Meeting, Pre-Con Meetings, Leadership Meetings, Menu Tastings, and Planning Visits.
• Make timely and impromptu decisions, which balance the clients’ needs with the financial, safety, and staffing goals of the hotel.
• Finalize the requirements of confirmed event bookings while maximizing revenue potential through up‑selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, Event Planners, Off‑site Locations, etc).
• Exhibit a professional demeanor through appearance and by maintaining a positive attitude toward all team members and guests.
• Be present to greet clients in advance of events, lead pre‑conference introduction of clients to the team, check‑in with them daily while onsite, and be present to review the final billing and conduct post‑conference interviews.
• Develop strong relationships with the property front office team and food & beverage and culinary team to ensure working in unity and always striving to achieve the same goals.

Qualifications

Education:

• Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential functions.
• Bachelor’s Degree preferred.

Experience:

• Previous hotel experience in a similar role is preferred.
• Previous experience with luxury brands preferred.
• Strong communication (telephone and in person).
• Strong writing and oral presentation skills.
• Requires knowledge of and ability to operate computer systems, including MS Office, Opera, Delphi or equivalent system, Social Tables or equivalent system.
• Basic knowledge of hotel operations.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.