Events coordinator

Michaels Stores; Lansing (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the craft retail industry is seeking an Events Coordinator for their Lansing store. This role involves planning and executing events, ensuring customer satisfaction, and providing exceptional service. The ideal candidate will have a passion for creativity and strong communication skills, engaging with clients of all ages. Join a dynamic team that prioritizes fun and creativity while delivering memorable experiences for guests.

Benefits

Comprehensive Benefits

Qualifications

• Experience with children and children’s events.
• Strong communication skills (written, verbal, nonverbal).

Responsibilities

• Plan and coordinate multiple events simultaneously.
• Assist customers with shopping and provide solutions.
• Maintain store cleanliness and safety standards.

Skills

Communication

Organizational Skills

Customer Service

Education

Retail Experience

Job description

Join to apply for the Events Coordinator role at Michaels Stores

Store - LANSING-DELTA TOWNSHIP, MI

Plan, coordinate, and facilitate events (including kids' birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events simultaneously, including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, creating an environment of fun and creativity.
• Demonstrate and instruct craft projects, perform face painting, and other activities.
• Facilitate and implement party add-ons such as goody bags and balloons according to company standards.
• Communicate event details with clients and store team members.
• Complete administrative tasks like answering emails, making calls, and completing paperwork.
• Adjust plans based on client feedback and needs.
• Create backup or emergency plans as needed.
• Ensure client satisfaction for scheduled events.
• Maintain store cleanliness and safety standards, including setup, cleanup, and breakdown of events.

Customer Experience

• Assist customers with shopping, locating products, and providing solutions.
• Provide a fast and friendly checkout experience.
• Engage customers about Rewards program and Private Label Credit Cards, and assist with enrollments.
• Educate customers about Voice of Customer (VOC) surveys.
• Support Omni channel processes like BOPIS and SFS.
• Participate in truck unloads, stocking, and planogram processes.
• Perform merchandise recovery and store maintenance.
• Support Store in Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs.
• Adhere to SOPs and company policies, ensuring legal compliance.
• Promote a respectful, positive environment and serve as a role model.
• Cross-train in Custom Framing sales and production.
• Participate in daily store cleanliness activities.

Preferred Knowledge/Skills/Abilities

• Energetic, enthusiastic personality.
• Ability to handle stress and interact effectively with guests and co-workers.
• Excellent people skills.
• Experience with children and children’s events.
• Strong communication skills (written, verbal, nonverbal).
• Organizational, interpersonal, and creative problem-solving skills.
• Retail and/or customer service experience required.

Physical Requirements & Work Environment

• Ability to stand for long periods.
• Mobility throughout the store.
• Regular bending, lifting, reaching, and stretching.
• Ability to lift heavy boxes and access high shelves.
• Work hours include nights, weekends, and early mornings.

Applicants must meet legal requirements. Michaels prioritizes team wellbeing with comprehensive benefits. We are an Equal Opportunity Employer committed to inclusion and reasonable accommodations for disabilities.