First Impressions

Puff 'N Stuff Catering; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Puff 'n Stuff Catering in Orlando seeks a dynamic First Impressions role to support sales leads, greet clients, and manage front desk and office duties in a fast-paced environment.

You will handle incoming inquiries, coordinate with Sales and Operations, design event signage, and maintain organized paperwork for onsite supervisors, ensuring a welcoming atmosphere for clients.

Qualifications

• Minimum of one year experience providing direct customer/client service or sales/marketing.
• HS Diploma/GED with hospitality experience; College degree in hospitality preferred.
• Strong, professional verbal and written communication skills with a friendly demeanor.
• Ability to stay organized while handling multiple projects.
• Proficient with Microsoft Office including Word, Excel, Outlook, Power Point and Publisher.
• Familiar and comfortable with technology relating to office copy and communication systems.

Responsibilities

• Enter leads that come in online or over the phone into database and distribute to Special Event Planners
• Design all necessary signage for each event
• Compile event paperwork for onsite event supervisors
• Review posting locations daily to ensure service, kitchen, and warehouse have all appropriate event paperwork
• Manage all phone calls and front desk traffic, appointments, etc.
• Assist and effectively communicate with Sales and Operations teams as needed
• Manage and order office supplies as necessary
• Collaborate with Finance and Human Resources teams to support the operation

Skills

Customer service

Sales/marketing

Verbal & written communication

Office organization

Microsoft Office

Multi-tasking

Education

HS Diploma/GED with hospitality experience; College degree in hospitality preferred

Tools

Word

Excel

Outlook

PowerPoint

Publisher

Job description

Are you a dynamic leader with a passion for food, customer service, and operational excellence. Do you thrive in a fast-paced environment where creativity and trust are at the heart of everything you do. If so, we want you to join our team as our First Impressions at Puff ‘n Stuff, a premier catering company dedicated to delivering exceptional experiences.

At Puff ‘n Stuff, we don’t just cater events—we create memorable experiences. Our team is driven by four core values:

Passion: We love what we do and take pride in delivering exceptional food and service.

Customer Focus: We go above and beyond to exceed client expectations.

Trust: We build lasting relationships with clients, partners, and team members through integrity and reliability.

Creativity: We embrace innovation to craft unique culinary and event experiences.

This person facilitates sales leads and is the first point of contact for prospective clients. In addition to general office management and administrative duties, responsible for assisting callers by providing information about our services, managing incoming leads, greeting our clients, and maintaining a pleasant, welcoming atmosphere. The person in this position must be able to handle multiple tasks and a fast pace work environment with good humor and grace, understanding that challenges make the job interesting and fun!

RESPONSIBILITIES:

• Enter leads that come in online or over the phone into database and distribute to Special Event Planners
• Design all necessary signage for each event
• Compile event paperwork for onsite event supervisors
• Review posting locations daily to ensure service, kitchen, and warehouse have all appropriate event paperwork
• Manage all phone calls and front desk traffic, appointments, etc.
• Assist and effectively communicate with Sales and Operations teams as needed
• Manage and order office supplies as necessary
• Collaborate with Finance and Human Resources teams to support the operation

Skills and Experience:

• Minimum of one year experience providing direct customer/client service or sales/marketing
• HS Diploma/GED with hospitality experience; College degree in hospitality preferred
• Strong, professional verbal and written communication skills with a friendly demeanor
• Ability to stay organized while handling multiple projects
• Proficient with Microsoft Office including Word, Excel, Outlook, Power Point and Publisher
• Familiar and comfortable with technology relating to office copy and communication systems

Learn More

Puff 'n Stuff Catering has been Central Florida's premier full-service catering and events company since 1980 and is now one of the largest of its kind in Florida. Currently serving Central Florida, Florida's West Coast, and North East Florida we're proudly recognized as a national leader in the catering industry!